At a Glance
- Tasks: Join our team to troubleshoot and support cutting-edge security tech for enterprise customers.
- Company: Verkada is a fast-growing leader in cloud-based physical security solutions.
- Benefits: Enjoy generous health coverage, wellness allowances, and a stocked kitchen at our London office.
- Other info: This entry-level role offers a competitive salary and opportunities for career advancement.
- Why this job: Make an impact in the IoT space while collaborating with talented professionals in a dynamic environment.
- Qualifications: A degree in a technical field and some experience in technical support or IT are required.
The predicted salary is between 32000 - 48000 £ per year.
Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. Over 30,000 organizations worldwide, including more than 100+ companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full‑time employees.
About the Role
Verkada is expanding rapidly in the EMEA region. We are looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of Technical Support Engineering, you will join a skilled team supporting the entire line of Verkada cloud‑managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. This role will report into one of our Technical Support Engineering Managers and is based on‑site 5 days per week in our London office.
What You'll Do
- Full‑stack troubleshooting of the entire Verkada platform including network, hardware, software, and electrical issues
- Provide best practice design, installation, and configuration expertise to enterprise customers
- Communicate technical matters to customers both orally and in writing
- Own customer issues from creation to resolution
- Collaborate with Engineering and Product teams to test new products and identify bugs
- Write technical knowledge base articles and whitepapers
- Staying up to date on the latest products and industry technologies
- Build tools and processes that will scale
What You Bring
- Bachelor's or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
- 1+ years professional or internship experience in a technical support engineering or IT role
- Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
- Experience working with Linux, APIs, Python, or other coding languages is a plus
- Ability to communicate complex technical matters both orally and in writing
- Excellent customer service skills and ability to multitask and prioritize in a fast‑paced environment
- Demonstrated problem‑solving skills and attention to detail
- Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Employee Benefits
Verkada is committed to fostering a workplace environment that prioritizes the holistic health and well‑being of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
- Healthcare programs that can be tailored to meet the personal health and financial well‑being needs. Premiums are 100% covered for the employee under most plans and 100% for family premiums
- Private medical and dental coverage
- Paid parental leave policy & fertility benefits
- Retirement saving options
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
- Wellness/fitness benefits
- Healthy lunches provided daily
Additional Information:
- We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
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Technical Support Engineer employer: Verkada
Verkada is an exceptional employer, offering a dynamic work environment in London where innovation meets collaboration. With a strong commitment to employee wellbeing, we provide generous benefits including comprehensive health coverage, wellness allowances, and a vibrant office culture filled with snacks and meals. Join us to advance your career in the rapidly evolving cloud-managed IoT space, while enjoying ample opportunities for professional growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with Verkada's product lines and their cloud-based platform. Understanding the specifics of their video security cameras, access control systems, and environmental sensors will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially in areas like networking fundamentals and Linux. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 3
Network with current employees or professionals in the industry through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your customer service experience and how you've handled technical issues in the past. Highlighting your ability to communicate complex technical matters clearly will resonate well with the hiring team.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in technical support and IT roles. Emphasise your understanding of network fundamentals and any experience with Linux or coding languages, as these are key for the Technical Support Engineer position.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for Verkada and the role. Mention specific products or technologies they use and how your skills align with their needs. Show that you understand their mission in cloud-based security.
Showcase Problem-Solving Skills:Provide examples in your application that demonstrate your problem-solving abilities. Discuss situations where you've successfully resolved technical issues or improved processes, as this is crucial for the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter. Look for any spelling or grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Verkada
✨Understand the Product Line
Familiarise yourself with Verkada's six product lines, including video security cameras and access control systems. Being able to discuss these products and their functionalities will show your genuine interest and understanding of the company.
✨Showcase Technical Skills
Be prepared to demonstrate your knowledge of network fundamentals and any relevant coding languages like Python. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills.
✨Communicate Clearly
Since the role involves communicating complex technical matters to customers, practice explaining technical concepts in simple terms. This will help you convey your ideas effectively during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved technical issues or improved processes, as this will highlight your practical skills.
