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- Tasks: Troubleshoot and resolve technical issues for our cloud security platform.
- Company: Join Verkada, a leader in AI-powered physical security solutions.
- Benefits: Enjoy comprehensive health perks, flexible PTO, and daily healthy lunches.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic team.
- Qualifications: Bilingual in English and French with a background in IT or related fields.
- Other info: Opportunities for professional development and career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. Over 30,000 organizations worldwide, including more than 100 companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.
About the Role: Verkada is expanding rapidly in the EMEA region. We are looking for Technical Support Engineers to support our growing base of enterprise customers in our London office. As a member of Technical Support Engineering, you will join a skilled team supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. This role will report into one of our Technical Support Engineering Managers and is based on-site 5 days per week in our London office.
What You'll Do:
- Full-stack troubleshooting of the entire Verkada platform including network, hardware, software, and electrical issues
- Provide best practice design, installation, and configuration expertise to enterprise customers
- Communicate technical matters to customers both orally and in writing
- Own customer issues from creation to resolution
- Collaborate with Engineering and Product teams to test new products and identify bugs
- Write technical knowledge base articles and whitepapers
- Staying up to date on the latest products and industry technologies
- Build tools and processes that will scale
What You Bring:
- Bilingual in French and English, both verbally and in writing
- Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
- 1+ years professional or internship experience in a technical support engineering or IT role
- Strong understanding of network fundamentals: TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
- Experience working with Linux, APIs, Python, or other coding languages is a plus
- Ability to communicate complex technical matters both orally and in writing
- Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment
- Demonstrated problem-solving skills and attention to detail
- Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Employee Benefits: Verkada is committed to fostering a workplace environment that prioritises the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under most plans and 100% for family premiums
- Private medical and dental coverage
- Paid parental leave policy & fertility benefits
- Retirement saving options
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
- Wellness/fitness benefits
- Professional development stipend
- Healthy lunches provided daily
- Commuter benefits
Additional Information: We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.
Verkada Is An Equal Opportunity Employer: As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Your application will be handled in accordance with our Candidate Privacy Policy.
Technical Support Engineer (Bilingual English/French) (Hiring Immediately) in London employer: Verkada
Contact Detail:
Verkada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Bilingual English/French) (Hiring Immediately) in London
✨Tip Number 1
Get to know Verkada's products inside out! Familiarise yourself with their cloud-managed security solutions and be ready to discuss how you can troubleshoot and support them. This will show your genuine interest and help you stand out during interviews.
✨Tip Number 2
Brush up on your bilingual skills! Since this role requires fluency in both English and French, practice explaining technical concepts in both languages. This will not only boost your confidence but also demonstrate your ability to communicate effectively with diverse customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events where Verkada might be present. Building relationships can give you insider insights and potentially lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and genuinely interested in joining the Verkada team. Let’s get you that interview!
We think you need these skills to ace Technical Support Engineer (Bilingual English/French) (Hiring Immediately) in London
Some tips for your application 🫡
Show Off Your Bilingual Skills: Since this role requires you to be bilingual in English and French, make sure to highlight your language skills right at the start of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When you're writing your application, focus on your relevant experience in technical support or IT roles. We love seeing how your background aligns with what we do at Verkada, so don’t hold back on those details!
Be Clear and Concise: Technical roles require clear communication, so make sure your application reflects that. Use straightforward language and avoid jargon unless it’s necessary. We appreciate clarity just as much as you do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Verkada
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around network fundamentals like TLS, VLANs, and TCP/IP. Being able to discuss these topics confidently will show that you're well-prepared and understand the core of what Verkada does.
✨Practice Your Bilingual Skills
Since this role requires bilingual communication in English and French, practice explaining technical concepts in both languages. This will help you articulate your thoughts clearly during the interview and demonstrate your language proficiency.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your problem-solving abilities in action.
✨Familiarise Yourself with Verkada's Products
Take some time to explore Verkada's cloud-managed security products. Understanding their features and benefits will not only impress your interviewers but also allow you to ask insightful questions, showing your genuine interest in the company and its mission.