Senior Insights Analyst

Our story We were founded in 2004 to help business leaders leverage the full potential of their client relationships, so they were no longer putting out fires or finding themselves blindsided by revenue loss. We are the leading provider of B2B Relationship Intelligence and uniquely possess over 20 years of benchmark data on client satisfaction across diverse industries. It’s not only our decades of experience and primary data repository that make us unique, it’s also our in-depth scoring system, The Relationship Rating (TRR). This gives a holistic view of customer satisfaction as the data goes deeper than the Net Promoter Score (NPS) method, providing real insight into the customer relationship. We believe that effective relationship management is one of the most powerful yet underutilised strategies for achieving commercial stability and growth. By adopting a strategic approach to relationship management, we support businesses in leveraging these crucial connections to drive financial performance and growth.

Role Overview We’re looking for a strategic, commercially minded, and relationship‑focused Senior Insight Analyst to join the Insights team at VerityRI. This role is perfect for someone who thrives on transforming data into clear, compelling narratives that influence decision‑making and create meaningful impact for clients. You’ll combine analytical thinking with strong communication skills, building trusted client relationships, understanding their challenges, and translating insights into recommendations that genuinely move the needle. Rather than deep technical modelling or data‑science specialisation, this role is about making insights accessible, actionable, and aligned to client needs.

Key Responsibilities

• Strategic Storytelling & Presentations Develop compelling, consultant‑grade presentations that distill data into clear, actionable narratives for clients and internal stakeholders. Craft executive‑level presentations that highlight significant findings, business implications, and strategic recommendations with strong storytelling and visual clarity. Leverage creative storytelling techniques to guide audiences through insights in a concise, structured and impactful way to engage and influence.
• Data Analysis & Insight Generation Analyse NPS‑style survey data and other client feedback across Marketing Services and B2B sectors to uncover trends, risks, growth opportunities and other actionable insights. Develop industry‑level presentations across sectors, regions and markets for client delivery and thought leadership initiatives. Monitor industry trends and competitive benchmarks to contextualise insights and support strategic decision‑making.
• Client & Stakeholder Engagement Present insights to internal teams, including senior executives, with the ability to tailor messaging to different audiences. Partner with analytics, product and client‑facing teams to identify gaps in offerings and co‑create innovative solutions.
• Mindset & Approach Maintain a curious, considered‑analytical mindset – always ask “why” and seek deeper understanding. Proactively identify opportunities and continuous improvement.

What you will bring:

• Proven experience in insights, data analysis, consultancy or strategy roles at a mid‑senior level.
• Proficiency in Microsoft Office (including Excel and PowerPoint).
• Familiarity with survey analytics and NPS‑style methodologies.
• Experience with data visualisation tools.
• Experience working with CRM systems like Salesforce.
• Proven ability to develop and present executive‑level insights.
• Experience in agency/client landscape is a plus.
• Exceptional storytelling, strategic thinking and communication skills.
• Collaboration and leadership skills.
• Innovative mindset with a passion for improving client outcomes.

A global team, united by diversity and inclusion At Verity, we know that diversity fosters innovation and stronger client relationships – ensuring that we bring a wide range of perspectives and solutions to every challenge. Strong relationships are at the heart of our work, but they’re also at the heart of our ethos as an employer. As a company with offices around the world, we are proud of the range of cultures, skills, viewpoints and abilities that we bring to the service of our clients. We are committed to creating a diverse and inclusive organisation in which our people feel a sense of belonging, regardless of their ethnicity, religion, age, physical abilities, sexual orientation or gender identity. We also recognise that individual needs differ, and we are dedicated to providing accommodations for interviews, applications, and workplace adjustments to support people with disabilities, neurodivergence, or other specific requirements. If you need any support, please don’t hesitate to reach out to us.