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For Companies At a Glance
- Tasks: Provide top-notch support to clients and resolve their issues with our software.
- Company: Join a dynamic team focused on customer satisfaction and innovative solutions.
- Benefits: Enjoy hybrid remote work, competitive pay, and opportunities for growth.
- Other info: Collaborative environment with a focus on quality and client advocacy.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Fluent in French with strong communication and problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a customer-focused Support Services Specialist to join our team. This role is responsible for providing high-quality post-sales client support and driving a positive client experience. We handle client support related incoming requests, respond and resolve client issues through incident recognition, research, case resolution, escalation and follow up.
What You'll Do
- Function as a subject matter expert in our system's functionality and how customers use our software.
- Troubleshoot issues within the software to accurately identify root-cause through research, testing, and replicating issues reported with a focus on the tactical and strategic impact to the customer.
- Triage in-bound phone and e-mail support related issues.
- Manage Support Cases in the Customer Relationship Manager (CRM).
- Clearly communicate updates on case or resolution directly with customers in writing or via phone.
- Effectively prioritize and elevate tickets to Senior Support Services Specialists and above with detail and supporting documentation, ensuring that service level agreements are met.
- Collaborate with other upper levels of support and other TSA1 team members on resolutions as necessary.
- Maintain Departmental Standards for Quality and Satisfaction Metrics.
- Act as a Customer Advocate to identify opportunities to educate customers on how to better use the system tools and increase utilization.
What You'll Need
- Fluency in French is required - this role involves specific technical vocabulary in French.
- Strong verbal & written communication skills to support the communication of technical solution(s) in a manner suitable for the customer.
- High attention to detail and accuracy.
- Customer service orientation and problem-solving mindset.
- Ability to work both independently and as part of a team.
- Strong organizational and time-management abilities.
- Ability to learn and work with CRM, ticketing, or case management systems.
- Familiarity with service request or ticketing systems is an advantage.
Support Services Specialist (UK/Hybrid Remote) - French Speaking employer: Veritone
Contact Detail:
Veritone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Services Specialist (UK/Hybrid Remote) - French Speaking
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since this role requires strong verbal and written abilities, try role-playing common support scenarios with a friend. It’ll help you feel more confident when discussing technical solutions.
✨Tip Number 3
Don’t forget to showcase your problem-solving mindset! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your ability to handle client concerns effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team. Let’s get you that Support Services Specialist role!
We think you need these skills to ace Support Services Specialist (UK/Hybrid Remote) - French Speaking
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to support clients, so share specific examples that demonstrate your commitment to a positive client experience.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon unless it's relevant. We appreciate well-structured responses that get straight to the point, especially when it comes to your problem-solving skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Support Services Specialist role. Mention your fluency in French and any relevant technical skills that align with our software and systems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Veritone
✨Know Your Stuff
Make sure you understand the software and systems you'll be supporting. Brush up on any technical vocabulary in French, as this role requires clear communication of solutions. Familiarity with CRM and ticketing systems will give you an edge.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your problem-solving mindset and how you prioritised tasks to meet service level agreements. This will demonstrate your customer-focused approach.
✨Practice Your Communication
Since strong verbal and written communication skills are key, practice explaining technical concepts in simple terms. You might even want to do a mock interview in French to get comfortable with the language and terminology you'll be using.
✨Be Ready to Collaborate
This role involves working with other team members and upper levels of support. Think of examples where you've successfully collaborated in a team setting. Show that you're not just a lone wolf but someone who values teamwork and can contribute positively to the group.