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- Tasks: Provide top-notch support to clients and resolve their software issues.
- Company: Join a dynamic team focused on customer satisfaction and innovation.
- Benefits: Hybrid remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on learning and development.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Fluency in French and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a customer-focused Support Services Specialist to join our team. This role is responsible for providing high-quality post-sales client support and driving a positive client experience. We handle client support related incoming requests, respond and resolve client issues through incident recognition, research, case resolution, escalation and follow up.
WHAT YOU'LL DO
- Function as a subject matter expert in our system’s functionality and how customers use our software.
- Troubleshoot issues within the software to accurately identify root-cause through research, testing, and replicating issues reported with a focus on the tactical and strategic impact to the customer.
- Triage in-bound phone and e-mail support related issues.
- Manage Support Cases in the Customer Relationship Manager (CRM).
- Clearly communicate updates on case or resolution directly with customers in writing or via phone.
- Effectively prioritize and escalate tickets to Senior Support Services Specialists and above with detail and supporting documentation, ensuring that service level agreements are met.
- Collaborate with other upper levels of support and other TSA1 team members on resolutions as necessary.
- Maintain Departmental Standards for Quality and Satisfaction Metrics.
- Act as a Customer Advocate to identify opportunities to educate customers on how to better use the system tools and increase utilization.
WHAT YOU'LL NEED
- Fluency in French is required - this role involves specific technical vocabulary in French.
- Strong verbal & written communication skills to support the communication of technical solution(s) in a manner suitable for the customer.
- High attention to detail and accuracy.
- Customer service orientation and problem-solving mindset.
- Ability to work both independently and as part of a team.
- Strong organizational and time-management abilities.
- Ability to learn and work with CRM, ticketing, or case management systems.
- Familiarity with service request or ticketing systems is an advantage.
Support Services Specialist (UK/Hybrid Remote) - French Speaking in London employer: Veritone
Contact Detail:
Veritone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Services Specialist (UK/Hybrid Remote) - French Speaking in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, try role-playing common support scenarios with a friend. It’ll help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. Be ready to share these stories during your interviews to demonstrate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Support Services Specialist (UK/Hybrid Remote) - French Speaking in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about supporting clients, make sure your written application highlights your strong verbal and written communication skills. Use clear and concise language to demonstrate how you can explain technical solutions in a way that’s easy for customers to understand.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Support Services Specialist role. Mention your experience with customer service and any relevant software or CRM systems you've used.
Highlight Your Problem-Solving Skills: We love candidates who can think on their feet! In your application, share examples of how you've successfully resolved client issues in the past. This will show us that you have the right mindset for troubleshooting and can handle the challenges of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at Veritone
✨Know Your Stuff
Make sure you understand the software and systems you'll be supporting. Brush up on any technical vocabulary in French, as this role requires clear communication of solutions. Familiarity with CRM and ticketing systems will give you an edge.
✨Show Off Your Customer Service Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your problem-solving mindset and how you prioritise customer satisfaction. This will demonstrate that you're not just technically savvy but also customer-focused.
✨Practice Your Communication
Since strong verbal and written communication skills are key, practice explaining complex technical issues in simple terms. You might even want to do a mock interview in French to get comfortable with the language and terminology you'll be using.
✨Be Ready to Collaborate
This role involves working with other team members and upper levels of support. Think of examples where you've successfully collaborated in a team setting. Show that you can work independently but also thrive in a team environment.