At a Glance
- Tasks: Provide top-notch support to clients and resolve their issues with our software.
- Company: Join a dynamic team in a hybrid remote role at a leading tech company.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Work in a supportive environment with a focus on quality and client satisfaction.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Fluent in French with strong communication and problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a customer-focused Support Services Specialist to join our team. This role is responsible for providing high-quality post-sales client support and driving a positive client experience. We handle client support related incoming requests, respond and resolve client issues through incident recognition, research, case resolution, escalation and follow up.
WHAT YOU'LL DO
- Function as a subject matter expert in our system’s functionality and how customers use our software.
- Troubleshoot issues within the software to accurately identify root-cause through research, testing, and replicating issues reported with a focus on the tactical and strategic impact to the customer.
- Triage in-bound phone and e-mail support related issues.
- Manage Support Cases in the Customer Relationship Manager (CRM).
- Clearly communicate updates on case or resolution directly with customers in writing or via phone.
- Effectively prioritize and escalate tickets to Senior Support Services Specialists and above with detail and supporting documentation, ensuring that service level agreements are met.
- Collaborate with other upper levels of support and other TSA1 team members on resolutions as necessary.
- Maintain Departmental Standards for Quality and Satisfaction Metrics.
- Act as a Customer Advocate to identify opportunities to educate customers on how to better use the system tools and increase utilization.
WHAT YOU'LL NEED
- Fluency in French is required - this role involves specific technical vocabulary in French.
- Strong verbal & written communication skills to support the communication of technical solution(s) in a manner suitable for the customer.
- High attention to detail and accuracy.
- Customer service orientation and problem-solving mindset.
- Ability to work both independently and as part of a team.
- Strong organizational and time-management abilities.
- Ability to learn and work with CRM, ticketing, or case management systems.
- Familiarity with service request or ticketing systems is an advantage.
Support Services Specialist (UK/Hybrid Remote) - French Speaking employer: Veritone, Inc.
Join a dynamic and supportive team as a Support Services Specialist in London, where we prioritise employee growth and development. Our hybrid remote work model fosters a flexible work-life balance, while our commitment to high-quality client support ensures that you will be part of a meaningful mission. With a strong focus on collaboration and continuous learning, we offer an engaging work culture that values your contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Specialist (UK/Hybrid Remote) - French Speaking
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and problem-solving. We recommend role-playing with a friend to get comfortable with your responses and showcase your communication skills.
✨Tip Number 3
Show off your French skills! If you’re fluent, make sure to highlight that during interviews. Use technical vocabulary relevant to the role to demonstrate your expertise and confidence in both languages.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Support Services Specialist (UK/Hybrid Remote) - French Speaking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant technical skills. We want to see how you can bring your unique flair to the Support Services Specialist role!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your French fluency will enhance our team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and provide solutions that make a difference.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Veritone, Inc.
✨Brush Up on Your French
Since fluency in French is a must for this role, make sure you’re comfortable discussing technical terms and customer service scenarios in French. Practise common phrases and responses that might come up during the interview.
✨Know the Software Inside Out
Familiarise yourself with the software you'll be supporting. Understand its functionalities and common issues users face. This will help you demonstrate your expertise and show that you're ready to tackle client problems effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your problem-solving mindset and how you prioritised tasks to meet service level agreements. This will illustrate your customer-focused approach.
✨Demonstrate Team Collaboration
This role requires working closely with other team members. Be ready to discuss how you've collaborated in previous roles, especially in high-pressure situations. Emphasising your ability to work as part of a team will show you’re a good fit for their culture.
