At a Glance
- Tasks: Provide top-notch support to clients and troubleshoot software issues.
- Company: Join Veritone, a leader in AI solutions with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Other info: Dynamic team environment with a focus on personal and professional development.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Fluency in French and strong communication skills are essential.
The predicted salary is between 29250 - 35750 £ per year.
POSITION SUMMARY
We are looking for a customer-focused Support Services Specialist to join our team.
This role is responsible for providing high-quality post-sales client support and driving a positive client experience.
We handle client support related incoming requests, respond and resolve client issues through incident recognition, research, case resolution, escalation and follow up.
WHAT YOU'LL DO
- Function as a subject matter expert in our system’s functionality and how customers use our software.
- Troubleshoot issues within the software to accurately identify root-cause through research, testing, and replicating issues reported with a focus on the tactical and strategic impact to the customer.
- Triage in-bound phone and e-mail support related issues.
- Manage Support Cases in the Customer Relationship Manager (CRM).
- Clearly communicate updates on case or resolution directly with customers in writing or via phone.
- Effectively prioritize and escalation tickets to Senior Support Services Specialists and above with detail and supporting documentation, ensuring that service level agreements are met.
- Collaborate with other upper levels of support and other TSA1 team members and on resolutions as necessary.
- Maintain Departmental Standards for Quality and Satisfaction Metrics.
- Act as a Customer Advocate to identify opportunities to educate customers on how to better use the system tools and increase utilization.
- WHAT YOU'LL NEED
- Fluency in French is required - this role involves specific technical vocabulary in French.
- Strong verbal & written communication skills to support the communication of technical solution(s) in a manner suitable for the customer.
- High attention to detail and accuracy.
- Customer service orientation and problem-solving mindset.
- Ability to work both independently and as part of a team.
- Strong organizational and time-management abilities.
- Ability to learn and work with CRM, ticketing, or case management systems.
- Familiarity with service request or ticketing systems is an advantage.
Veritone (NASDAQ: VERI) designs human-centered AI solutions.
Serving customers in the talent acquisition, media, entertainment and public sector industries, Veritone’s software and services empower individuals at the world’s largest and most recognizable brands to run more efficiently, accelerate decision making and increase profitability.
Veritone’s leading enterprise AI platform, ai WARE, orchestrates an ever-growing ecosystem of machine learning models, transforming data sources into actionable intelligence.
By blending human expertise with AI technology, Veritone advances human potential to help organizations solve problems and achieve more than ever before, enhancing lives everywhere.
To learn more, visit Veritone. com.
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Support Services Associate (French Speaking) - Hybrid Remote/London employer: Veritone, Inc.
Broadbean by Veritone is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where creativity thrives. As a Global Events Marketing Manager, you will enjoy the benefits of hybrid remote work in London, alongside opportunities for professional growth through hands-on experience managing international events. With a focus on employee well-being and a supportive team environment, Broadbean ensures that every team member can contribute meaningfully while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Associate (French Speaking) - Hybrid Remote/London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Veritone, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Veritone, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Services Associate (French Speaking) - Hybrid Remote/London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Veritone, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Veritone, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Veritone, Inc.!
How to prepare for a job interview at Veritone, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
