At a Glance
- Tasks: Provide top-notch support to clients and resolve their issues with our software.
- Company: Join a dynamic team in a hybrid remote role at a leading tech company.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Collaborative environment with a focus on customer satisfaction and career development.
- Why this job: Make a real difference by enhancing client experiences and solving problems.
- Qualifications: Fluent in French with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a customer-focused Support Services Specialist to join our team. This role is responsible for providing high-quality post-sales client support and driving a positive client experience. We handle client support related incoming requests, respond and resolve client issues through incident recognition, research, case resolution, escalation and follow up.
WHAT YOU'LL DO
- Function as a subject matter expert in our system’s functionality and how customers use our software.
- Troubleshoot issues within the software to accurately identify root-cause through research, testing, and replicating issues reported with a focus on the tactical and strategic impact to the customer.
- Triage in-bound phone and e-mail support related issues.
- Manage Support Cases in the Customer Relationship Manager (CRM).
- Clearly communicate updates on case or resolution directly with customers in writing or via phone.
- Effectively prioritize and escalate tickets to Senior Support Services Specialists and above with detail and supporting documentation, ensuring that service level agreements are met.
- Collaborate with other upper levels of support and other TSA1 team members on resolutions as necessary.
- Maintain Departmental Standards for Quality and Satisfaction Metrics.
- Act as a Customer Advocate to identify opportunities to educate customers on how to better use the system tools and increase utilization.
WHAT YOU'LL NEED
- Fluency in French is required - this role involves specific technical vocabulary in French.
- Strong verbal & written communication skills to support the communication of technical solution(s) in a manner suitable for the customer.
- High attention to detail and accuracy.
- Customer service orientation and problem-solving mindset.
- Ability to work both independently and as part of a team.
- Strong organizational and time-management abilities.
- Ability to learn and work with CRM, ticketing, or case management systems.
- Familiarity with service request or ticketing systems is an advantage.
Support Services Specialist (UK/Hybrid Remote) - French Speaking in London employer: Veritone, Inc.
Join a dynamic and inclusive team as a Support Services Specialist in London, where we prioritise employee growth and development. Our hybrid remote work model offers flexibility, while our commitment to high-quality client support fosters a collaborative and supportive work culture. With opportunities for professional advancement and a focus on customer satisfaction, we provide a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Specialist (UK/Hybrid Remote) - French Speaking in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and problem-solving. We recommend role-playing with a friend to get comfortable with your responses and showcase your communication skills.
✨Tip Number 3
Show off your French skills! If you’re fluent, make sure to highlight that in conversations. Use technical vocabulary where appropriate to demonstrate your expertise and confidence in the language.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Let’s get you that job!
We think you need these skills to ace Support Services Specialist (UK/Hybrid Remote) - French Speaking in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Support Services Specialist role. Highlight your customer service experience and any relevant technical skills, especially your fluency in French. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of written communication, ensure your application reflects your strong verbal and written skills. Use clear and concise language, and don’t forget to demonstrate your ability to explain technical solutions in an easy-to-understand way.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! In your application, share examples of how you've tackled customer issues in the past. This will show us that you have the right mindset for troubleshooting and providing excellent support.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Veritone, Inc.
✨Brush Up on Your French
Since fluency in French is a must for this role, make sure you’re comfortable discussing technical terms and customer service scenarios in French. Practise common phrases and responses that might come up during the interview to show off your language skills.
✨Know the Software Inside Out
Familiarise yourself with the software you'll be supporting. Understand its functionalities and common issues users face. This will help you demonstrate your expertise and problem-solving abilities during the interview, making you stand out as a candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved client satisfaction. Highlight your communication skills and how you’ve acted as a customer advocate in previous roles to align with the job's focus on client experience.
✨Be Ready to Discuss Time Management
This role requires strong organisational skills, so be prepared to talk about how you prioritise tasks and manage your time effectively. Share specific strategies you use to handle multiple support cases while ensuring quality and meeting deadlines.
