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For Companies At a Glance
- Tasks: Manage customer orders, ensure smooth communication, and develop purchasing plans for key accounts.
- Company: Join Veritiv, a leading provider of packaging solutions with a focus on sustainability.
- Benefits: Enjoy healthcare benefits, 401k, paid time off, and tuition reimbursement.
- Why this job: Be part of a collaborative team making a real impact in customer service and supply chain management.
- Qualifications: 5-10 years of experience preferred; an Associate/Bachelor's Degree is a plus.
- Other info: Engaging culture with extensive training and career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Customer Service and Purchasing Assistant
Veritiv, Glasgow, United Kingdom
Overview
Job Purpose: Our Customer Service & Purchasing Administrator will be responsible for leading the execution of the company-wide strategy development and implementation at the regional level in the areas of Supplier Development and Ongoing Supplier Management, Cost Structure Management, Supply Chain Development and Project Management for key account opportunities. This role works closely with the local Account Project Managers and the Strategic Accounts team to develop, plan, and implement the strategies required to satisfy customer requirements through leveraged buying and in-region sourcing.
Responsibilities
- Record, process and confirm orders and/or inquiries received by email, phone, mail and/or personal customer contact for several key accounts. Track and expedite order activity and alert customers to any potential problems.
- Provide pricing, availability and schedule information with established guidelines.
- Serve as a communication link between customers and sales staff to assure responsiveness.
- Create purchasing plans to meet the needs of each location/division of identified Strategic Accounts.
- Work with the Account Project Manager, Sales Representative, and/or Strategic Accounts Director to tailor programs specifically for each account.
- Research product lines, prices, product sources, and other relevant purchasing information. Evaluate research findings and make decisions on procurement matters.
- Identify strategic sourcing opportunities and manage the supply base to achieve established total cost savings target.
- Ensure price increases are accurate and communicated as needed, and make changes as necessary and appropriate.
- Demonstrate continuous effort to improve operations, increase turnaround times, streamline work processes, and provide quality seamless customer service.
- Establish and manage preferred and certified supplier relationships, working towards implementing a Supplier Management Program.
- Perform other duties as requested.
Qualifications
- 5-10 years of related job experience.
Education
- Associate/Bachelor\’s Degree Preferred
What We Offer
- Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
- Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
- Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
- Healthcare benefits, 401k, paid time off and tuition reimbursement.
About Veritiv
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.
Veritiv is an Equal Opportunity/Affirmative Action employer. EEO Policy US | EEO Policy Mexico
This description does not attempt to define the job\’s essential functions as defined by applicable disabilities law.
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Customer Service and Purchasing Assistant employer: Veritiv
Contact Detail:
Veritiv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Purchasing Assistant
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Service and Purchasing Assistant role.
✨Tip Number 2
Prepare for those interviews! Research Veritiv and understand their values and operations. We want to see you shine by showing how your skills align with their mission and how you can contribute to their customer service excellence.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. We recommend focusing on common questions related to customer service and purchasing strategies, so you’re ready to impress when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. We’re excited to see your enthusiasm for the role and how you can help us improve operations and customer satisfaction.
We think you need these skills to ace Customer Service and Purchasing Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and purchasing. We want to see how your skills align with the responsibilities mentioned in the job description.
Showcase Relevant Experience: When detailing your work history, focus on roles where you've managed orders, communicated with customers, or worked with suppliers. We love seeing concrete examples of how you've handled similar tasks before!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Veritiv
✨Know Your Stuff
Before the interview, make sure you research Veritiv and understand their business model, especially in customer service and purchasing. Familiarise yourself with their key accounts and how they manage supplier relationships. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous roles and how they relate to the responsibilities listed in the job description. Highlight specific examples where you've successfully managed orders, improved processes, or developed supplier relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the challenges they face in supplier management, or how success is measured in this role. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
✨Emphasise Communication Skills
Since the role involves being a communication link between customers and sales staff, be sure to highlight your communication skills. Share examples of how you've effectively resolved customer inquiries or collaborated with teams to achieve goals. This will reassure them that you can handle the demands of the position.