At a Glance
- Tasks: Deliver top-notch customer service and support our engineers in the field.
- Company: Join a dynamic UK Operations Team focused on excellence.
- Benefits: Flexible working hours, team environment, and opportunities for growth.
- Other info: Great chance to develop your career in a supportive atmosphere.
- Why this job: Be part of a proactive team making a real difference in customer satisfaction.
- Qualifications: Strong customer service skills and a positive attitude are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a talented, skilled and enthusiastic Customer Service professional to fulfil the role of Customer Service and Dispatch Agent and join our proactive and responsive UK Operations Team.
We'd love to hear from you if you're a team player with a positive, flexible attitude and enthusiasm for delivering outstanding service.
- Closing Date
- 7th August 2026
- Level Location
- Polegate
The role holder will be expected to provide 1 st line support, information and updates to our customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile in order to present all customers with a world class customer service experience.
Key Responsibilities
- Provide excellent Customer Service at all times.
- Accurately input information onto the service management system.
- Raise customer quotes as appropriate and obtain purchase orders from customers for chargeable jobs.
- Regularly check progression of jobs to ensure we achieve service level agreements.
- Provide phone support to engineers in the field.
- Actively work towards Department KPI's and achieving company goals.
- Comply with the company's business procedures (ISO).
- Log information in to external customer portals as required.
- Monitor and manage all mailboxes as required.
- Scheduling and allocation of engineer's work in the most efficient way and ensuring the correct skill levels are used whilst complying with the company's H&S policies.
- Travel arrangements and hotel accommodation booking, ensuring good practices are maintained regarding costs.
- Raise job numbers for service installs and future planned work and update the company database.
- Ensure all spreadsheets are kept up to date with machine details, changes of address, etc.
- Contact with Engineers to inform them of the allocated work for the following week.
- Maintain constant feedback to Team Leader to ensure schedule of work is carried out effectively and issues raised.
- Communicate relevant updates to customers, key account managers, engineers and management in a timely manner.
Successful candidates will possess
- Good interpersonal relationship skills
- Have excellent Customer Service skills with proven experience.
- Computer literate with full Microsoft package skills, database experience preferred.
- Good geographical knowledge
- Must be a team player and flexible.
- Effectively multi-task and prioritise their workload.
- Proactive and able to "look outside the box" essential.
- Have a high level of accuracy and attention to detail
- Have a positive 'can-do' attitude.
Customer Services and Dispatch Agent employer: Veritek Global ltd.
Join our dynamic team in Polegate, where we prioritise a supportive work culture that values teamwork and outstanding customer service. As a Customer Service and Dispatch Agent, you'll benefit from ongoing training and development opportunities, ensuring your professional growth while contributing to a company that is committed to excellence. Enjoy a flexible working environment that encourages innovation and rewards dedication, making it an ideal place for those seeking a meaningful career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services and Dispatch Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Veritek Global ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Veritek Global ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services and Dispatch Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Veritek Global ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Veritek Global ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Veritek Global ltd.!
How to prepare for a job interview at Veritek Global ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
