At a Glance
- Tasks: Design and support customer network infrastructure while troubleshooting complex connectivity issues.
- Company: Join a growing Managed Service Provider with a friendly and supportive team culture.
- Benefits: Competitive salary, ongoing training, and genuine career progression opportunities.
- Other info: Enjoy a dynamic environment with exposure to cloud and cyber security projects.
- Why this job: Work with diverse technologies and make a real impact on client projects.
- Qualifications: 3+ years in networking roles with strong troubleshooting and communication skills.
Location: London / Hybrid
Salary: £55,000 - £65,000 DOE
About the Role
Veritas Workspace Solutions is a growing Managed Service Provider (MSP) delivering networking, cloud, cyber security, telecommunications and IT infrastructure solutions to businesses across the UK. We are looking for an experienced Network & Infrastructure Engineer to join our technical team. This is a hands-on role combining project delivery, customer support, infrastructure design and technical consultancy across multiple client environments. This position is ideal for someone who enjoys working with a variety of technologies, visiting customer sites, delivering projects and acting as a trusted technical advisor.
Key Responsibilities
- Design, implement and support customer network infrastructure.
- Configure and maintain routers, switches, firewalls and wireless networks.
- Support LAN, WAN, VPN and SD-WAN environments.
- Troubleshoot complex network and connectivity issues.
- Manage VLANs, routing and switching configurations.
- Support Microsoft 365 and Azure cloud environments.
- Maintain Windows Server and Active Directory infrastructure.
- Support VMware and Hyper-V virtualisation platforms.
- Deliver infrastructure upgrades, migrations and deployment projects.
- Monitor network performance, availability and security.
- Assist with cyber security improvements and best practices.
- Conduct customer infrastructure reviews and technical assessments.
- Participate in customer onboarding and service transitions.
- Assist with technical pre-sales and solution design activities.
- Produce and maintain technical documentation and network diagrams.
- Provide remote and onsite support across customer environments.
- Act as a senior escalation point for complex technical issues.
- Work closely with vendors, carriers and technology partners.
- Visit customer sites across London and the South East as required.
- Identify opportunities to improve customer infrastructure and resilience.
Essential Skills & Experience
- 3+ years' experience in a Network Engineer, Infrastructure Engineer or similar role.
- Strong understanding of IP addressing, subnetting, DNS and DHCP.
- Knowledge of TCP/IP, UDP, ICMP and core networking protocols.
- Strong understanding of routing, switching and VLAN technologies.
- Experience with Fortinet, Sophos, Cisco Meraki or equivalent networking platforms.
- Experience supporting Windows Server, Active Directory and Microsoft 365.
- Experience with VMware or Hyper-V environments.
- Strong troubleshooting and diagnostic skills.
- Excellent customer-facing communication skills.
- Full UK driving licence preferred.
Desirable
- CCNA, CCNP or equivalent certification
- MSP experience
- Azure certifications
- VoIP and telecommunications experience
- Cyber security knowledge
What You'll Get
- £45,000-£55,000 DOE
- Ongoing training and certification support
- Exposure to a wide range of technologies and customer environments
- Opportunities to work on networking, cloud and infrastructure projects
- Involvement in customer onboarding and pre-sales consultancy
- Genuine career progression within a growing MSP
- Friendly and supportive team environment
3rd Line Support in London employer: Veritas Workspace Solutions
Veritas Workspace Solutions is an exceptional employer, offering a dynamic work environment in London with hybrid flexibility. Employees benefit from ongoing training and certification support, exposure to diverse technologies, and genuine career progression opportunities within a growing Managed Service Provider. The friendly and supportive team culture fosters collaboration and innovation, making it an ideal place for professionals seeking meaningful and rewarding employment.
Contact Details:
Veritas Workspace Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Veritas Workspace Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Veritas Workspace Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Veritas Workspace Solutions!
✨Direct Apply to Veritas Workspace Solutions
Let's not forget to apply directly through the Veritas Workspace Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Veritas Workspace Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Veritas Workspace Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Veritas Workspace Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
