At a Glance
- Tasks: Resolve complex IT issues and support client systems with a dynamic team.
- Company: Join Veritas Workspace Solutions, a leader in innovative workspace technologies.
- Benefits: Enjoy a competitive salary, ongoing training, and a flexible working environment.
- Other info: Be part of a friendly, inclusive culture with great career growth opportunities.
- Why this job: Make a real impact by solving technical challenges and enhancing user experiences.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and knowledge of Microsoft 365.
The predicted salary is between 35000 - 35000 £ per year.
Veritas Workspace Solutions is a fast-growing provider of innovative workspace technologies, delivering seamless IT infrastructure and support to clients across the UK. We’re passionate about creating smarter, more efficient workplaces and we’re now looking for a Second Line IT Support Engineer to join our dynamic, customer-focused team.
The Role
As a Second Line IT Support Engineer, you’ll act as the key escalation point for our first-line support team, ensuring complex technical issues are resolved quickly and efficiently. You’ll work across a wide range of technologies, supporting client systems, infrastructure, and applications. Day-to-day, you’ll:
- Handle escalated tickets and provide remote and onsite technical support.
- Troubleshoot hardware, software, and network issues.
- Manage Active Directory, Microsoft 365, and Exchange environments.
- Support server administration and virtualisation technologies (VMware/Hyper-V).
- Monitor and maintain system performance and backups.
- Document solutions and contribute to internal knowledge sharing.
- Collaborate with senior engineers on IT projects and improvements.
About You
You’re a technically skilled problem-solver with excellent communication skills and a proactive mindset. You enjoy getting to the root cause of issues and delivering solutions that make a real difference to users.
Essential skills:
- 3+ years’ experience in an IT support role (preferably 2nd line)
- Strong knowledge of Windows desktop/server environments
- Experience with Microsoft 365 administration and support
- Understanding of networking principles (DNS, DHCP, VPNs, Firewalls)
- Excellent troubleshooting and customer service skills
Desirable:
- Experience with Azure AD, Intune, or cloud services
- Relevant certifications (CompTIA, Microsoft, ITIL, etc.)
- Experience of hosted PBXs (Gamma & Webex preferred)
- Full driving licence.
- Apple Mac macOS
Why Veritas Workspace Solutions?
At Veritas, we believe our people are at the heart of our success. You’ll be part of a collaborative team that values innovation, learning, and progression. We offer:
- Competitive salary (£30–£35k DOE)
- Ongoing training and certification support
- Opportunities for career growth
- Friendly, inclusive company culture
- Modern, flexible working environment
2nd Line It Support Engineer in London employer: Veritas Workspace Solutions
Veritas Workspace Solutions is an exceptional employer that prioritises the growth and well-being of its employees. With a strong focus on innovation and collaboration, the company offers a friendly and inclusive culture, competitive salaries, and ongoing training opportunities, making it an ideal place for IT professionals to thrive in their careers while enjoying a modern, flexible working environment.
Contact Details:
Veritas Workspace Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line It Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Veritas Workspace Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Veritas Workspace Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Veritas Workspace Solutions!
✨Direct Apply to Veritas Workspace Solutions
Let's not forget to apply directly through the Veritas Workspace Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line It Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Veritas Workspace Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Veritas Workspace Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Veritas Workspace Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
