At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a dynamic team in a fast-paced IT environment.
- Benefits: Competitive salary, career growth, and opportunities for professional development.
- Other info: Exciting projects and a collaborative culture await you!
- Why this job: Be the go-to tech guru and make a real difference in users' experiences.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and knowledge of Microsoft 365.
The predicted salary is between 30000 - 35000 £ per year.
Requirements
- 3+ years experience in an IT support role, preferably at second line level
- Strong knowledge of Windows desktop and server environments
- Experience with Microsoft 365 administration and support
- Understanding of networking principles, including DNS, DHCP, VPNs, and firewalls
- Excellent troubleshooting and customer service skills
- Experience with Azure AD, Intune, or cloud services is desirable
- Relevant certifications such as Comp TIA, Microsoft, or ITIL are desirable
- Experience with hosted PBXs is desirable
- Full driving licence is desirable
- Apple Mac mac OS experience is desirable
Responsibilities
- Act as the key escalation point for first-line support
- Handle escalated tickets and provide remote and onsite technical support
- Troubleshoot hardware, software, and network issues
- Manage Active Directory, Microsoft 365, and Exchange environments
- Support server administration and virtualisation technologies such as VMware and Hyper‑V
- Monitor and maintain system performance and backups
- Document solutions and contribute to internal knowledge sharing
- Collaborate with senior engineers on IT projects and improvements
Technologies
- Active Directory
- Azure
- Cloud
- Hardware
- Hyper‑V
- Support
- ITIL
- mac OS
- Microsoft 365
- Network
- VMware
- Windows
- Office 365
- #J-18808-Ljbffr
Contact Details:
Veritas Workspace Solutions Recruitment Team
We think you need these skills to ace 2nd Line IT Support Engineer
Windows Desktop Support
Windows Server Support
Microsoft 365 Administration
Networking Principles
DNS
DHCP
VPNs
