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- Tasks: Resolve complex IT issues and support client systems with a proactive approach.
- Company: Join Veritas Workspace Solutions, a fast-growing tech provider with a collaborative culture.
- Benefits: Enjoy a competitive salary, ongoing training, and a flexible working environment.
- Other info: Be part of a friendly team that values innovation and career progression.
- Why this job: Make a real impact by solving technical challenges and enhancing user experiences.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and knowledge of Microsoft 365.
The predicted salary is between 30000 - 35000 £ per year.
Veritas Workspace Solutions is a fast‑growing provider of innovative workspace technologies, delivering seamless IT infrastructure and support to clients across the UK.
The Role
As a Second Line IT Support Engineer, you’ll act as the key escalation point for our first‑line support team, ensuring complex technical issues are resolved quickly and efficiently. You’ll work across a wide range of technologies, supporting client systems, infrastructure, and applications.
Day‑to‑day, You’ll:
- Handle escalated tickets and provide remote and on‑site technical support.
- Troubleshoot hardware, software, and network issues.
- Manage Active Directory, Microsoft 365, and Exchange environments.
- Support server administration and virtualisation technologies (VMware/Hyper‑V).
- Monitor and maintain system performance and backups.
- Document solutions and contribute to internal knowledge sharing.
- Collaborate with senior engineers on IT projects and improvements.
About You
You’re a technically skilled problem‑solver with excellent communication skills and a proactive mindset. You enjoy getting to the root cause of issues and delivering solutions that make a real difference to users.
Essential Skills:
- 3+ years’ experience in an IT support role (preferably 2nd line)
- Strong knowledge of Windows desktop/server environments
- Experience with Microsoft 365 administration and support
- Understanding of networking principles (DNS, DHCP, VPNs, Firewalls)
- Excellent troubleshooting and customer service skills
Desirable:
- Experience with Azure AD, Intune, or cloud services
- Relevant certifications (CompTIA, Microsoft, ITIL, etc.)
- Experience of hosted PBXs (Gamma & Webex preferred)
- Full driving licence.
- Apple Mac macOS
Why Veritas Workspace Solutions?
At Veritas, we believe our people are at the heart of our success. You’ll be part of a collaborative team that values innovation, learning, and progression.
We offer:
- Competitive salary (£30–£35k DOE)
- Ongoing training and certification support
- Opportunities for career growth
- Friendly, inclusive company culture
- Modern, flexible working environment
It Support Engineer in London employer: Veritas Workspace Solutions Limited
Contact Detail:
Veritas Workspace Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any troubleshooting success stories. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to second line support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace It Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially any second-line roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your troubleshooting prowess and technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Second Line IT Support Engineer role. Share specific examples of how you've tackled complex issues and improved user experiences in previous jobs.
Show Off Your Technical Skills: In your application, make sure to mention your experience with Windows environments, Microsoft 365, and any networking principles you know. We love seeing candidates who can hit the ground running, so highlight those relevant skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Veritas Workspace Solutions!
How to prepare for a job interview at Veritas Workspace Solutions Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows desktop/server environments and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex issues you've tackled in previous roles. Highlight your thought process and the steps you took to get to the root cause. This will demonstrate your proactive mindset and ability to handle escalated tickets.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about how to make your explanations clear and relatable.
✨Familiarise Yourself with Their Culture
Research Veritas Workspace Solutions and their company culture. Understand their values around innovation and collaboration. During the interview, express how your personal values align with theirs, showing that you're not just a fit for the role but for the team as well.