At a Glance
- Tasks: Coordinate service activities and ensure customer satisfaction in the automotive sector.
- Company: Join a dynamic team in the automotive industry focused on customer care.
- Benefits: Competitive salary of £24,000 and opportunities for personal growth.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Make a real difference by helping customers resolve their vehicle issues.
- Qualifications: Experience in customer service, excellent communication skills, and a passion for cars.
The predicted salary is between 24000 - 24000 £ per year.
Responsibilities
- Coordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner.
- Respond to customer enquiries.
- Take inbound calls & make outbound calls.
- Deal with any customer complaints.
- Interpret customer concerns and comments.
- Liaise with customers and keep them updated.
- Advise customers on how to resolve issues with their vehicles.
- Ensure customer expectations and requirements are identified and successfully managed.
Qualifications
- Create customer confidence in the aftersales operation by taking ownership of every customer’s experience.
- Adequate experience of delivering high levels of customer satisfaction in a busy and demanding environment; motor trade experience is desirable.
- People-focused with the confidence and personality to develop long-term customer relationships.
- Excellent communication skills with the ability to explain complex information accurately and concisely.
- Customer-focused – able to identify and tackle critical issues, find solutions, and maintain a positive customer experience.
- Capable of working with defined processes and guidelines and possessing good core administration skills.
- Able to undertake new tasks and use initiative to support the aftersales team.
- Results-focused, resilient and able to overcome obstacles to success and learn from feedback.
- Good technical awareness or understanding of vehicles and components is desirable.
They are offering a salary circa £24,000.
Automotive After Sales Advisor in Hinckley employer: Veritas Technologies LLC
As an Automotive After Sales Advisor, you will thrive in a dynamic and supportive work environment that prioritises customer satisfaction and employee development. Our company fosters a culture of teamwork and continuous improvement, offering comprehensive training and growth opportunities to help you excel in your role. Located in a vibrant area, we provide competitive benefits and a commitment to work-life balance, making us an excellent employer for those seeking a rewarding career in the automotive industry.
We think you need these skills to ace Automotive After Sales Advisor in Hinckley
Customer Service Skills
Communication Skills
Problem-Solving Skills
Technical Awareness of Vehicles
Relationship Building
Administration Skills
Initiative
