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- Tasks: Lead and motivate a dynamic telesales team to achieve sales targets.
- Company: Join a market leader in the FMCG food sector focused on excellent customer service.
- Benefits: Enjoy a competitive salary, bonuses, pension, life assurance, and 25 days holiday.
- Why this job: Be part of a collaborative environment where your leadership makes a real impact.
- Qualifications: Experience in telesales and customer service, with strong organisational skills required.
- Other info: Opportunities for career development and a chance to make a difference.
Increase your chances of an interview by reading the following overview of this role before making an application.
Monday to Friday 9am – 5pm
Salary: £35-40,000 plus bonus
Pension, Life Assurance, 25 days Holidays.
About Us:
Our client are market leaders in the FMCG food sector who are committed to providing excellent customer service and innovative solutions. They are looking for a motivated and experienced Customer Services / Telesales Team Leader to join their dynamic team and help continue to grow and succeed in delivering top-notch service to their customers.
Key Responsibilities:
- Lead, manage, and motivate the Customer Services/Telesales team to achieve sales and profit targets.
- Serve as the communication centre for customers and internal departments related to customer service.
- Develop and implement cost-effective and efficient operational methods to streamline the department.
- Communicate promotions to customers and assist in driving telesales initiatives.
- Collaborate with supply chain to manage stock by notifying stock outs.
- Train team members on systems and reporting procedures.
- Ensure prompt and effective resolution of customer service issues.
- Handle inbound customer calls and emails, ensuring a smooth and efficient service experience.
- Process orders accurately and timely, preparing performance reports as required by the business.
- Meet or exceed sales targets and promote customer engagement and retention.
- Monitor and update customer pricing, ensuring competitive rates.
- Facilitate the onboarding of new customers efficiently and proactively.
Key Deliverables:
- Achieve team sales and profit targets on a monthly, quarterly, and annual basis.
- Maintain high levels of customer service and satisfaction.
- Produce accurate and timely reports for management and sales meetings.
- Conduct regular team performance reviews and ensure continuous development.
- Oversee the smooth running of daily operations for Customer Services and Telesales, ensuring efficiency and productivity.
Required Skills & Experience:
- Experienced working in a busy office with telesales and customer service activity.
- Supervisory experience in a customer service/telesales environment.
- Experience in a fast-paced office setting, ideally within the FMCG sector.
- Proficient in Microsoft Office (Excel, Word, etc.).
- Strong time management and organizational skills.
Why Join Us?
Our client offer a competitive salary, excellent career development opportunities, and a collaborative work environment where your contributions truly make a difference. If you’re a dynamic leader with a passion for customer service and sales, we’d love to hear from you!
If you wish to apply for this role, please click on the apply button with a copy of your up to date cv.
Not right for you? We’d still like to speak with you about other opportunities, so please do send an up-to-date copy of your CV and we will call you.
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Telesales Manager employer: Veritas Partnership Ltd
Contact Detail:
Veritas Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Manager
✨Tip Number 1
Familiarise yourself with the FMCG sector, especially in customer service and telesales. Understanding the industry's trends and challenges will help you speak confidently about how you can contribute to the team.
✨Tip Number 2
Prepare examples of your leadership experience in a customer service or telesales environment. Be ready to discuss how you've motivated teams to meet sales targets and improved customer satisfaction in previous roles.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel, as you'll likely need to analyse data and produce reports. Being proficient will demonstrate your ability to handle the operational aspects of the role effectively.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've resolved customer service issues efficiently. This will highlight your capability to ensure a smooth service experience for customers.
We think you need these skills to ace Telesales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales and customer service. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention how your skills align with the key responsibilities of the role, such as managing a team and achieving sales targets.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as time management, organisational abilities, and proficiency in Microsoft Office. Provide examples of how you've used these skills in previous positions.
Showcase Your Achievements: Include specific metrics or results from your past roles that demonstrate your success in achieving sales targets or improving customer satisfaction. This will help you stand out as a strong candidate.
How to prepare for a job interview at Veritas Partnership Ltd
✨Showcase Your Leadership Skills
As a Telesales Manager, you'll need to lead and motivate your team. Be prepared to discuss your previous experiences in managing teams, how you inspired them to meet targets, and any specific strategies you implemented to boost morale and performance.
✨Demonstrate Customer Service Expertise
This role heavily focuses on customer service. Share examples of how you've resolved customer issues effectively in the past, and highlight your approach to maintaining high levels of customer satisfaction.
✨Familiarise Yourself with FMCG Trends
Since the company operates in the FMCG sector, it’s beneficial to understand current trends and challenges in this industry. Research recent developments and be ready to discuss how they might impact the role and the company.
✨Prepare for Operational Efficiency Questions
The job involves developing cost-effective operational methods. Think about times when you've streamlined processes or improved efficiency in your previous roles, and be ready to share these insights during the interview.
