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- Tasks: Lead and motivate a dynamic telesales team to achieve sales targets.
- Company: Join a market leader in the FMCG food sector focused on excellent customer service.
- Benefits: Enjoy a competitive salary, bonuses, pension, life assurance, and 25 days holiday.
- Why this job: Be part of a collaborative environment where your leadership makes a real impact.
- Qualifications: Experience in telesales and customer service, with strong organisational skills required.
- Other info: Opportunities for career development and a chance to make a difference.
Monday to Friday 9am – 5pm
Salary: £35-40,000 plus bonus! Pension, Life Assurance, 25 days Holidays.
About Us: Our client are market leaders in the FMCG food sector who are committed to providing excellent customer service and innovative solutions. They are looking for a motivated and experienced Customer Services / Telesales Team Leader to join their dynamic team and help continue to grow and succeed in delivering top-notch service to their customers.
Key Responsibilities:
- Lead, manage, and motivate the Customer Services/Telesales team to achieve sales and profit targets.
- Serve as the communication centre for customers and internal departments related to customer service.
- Develop and implement cost-effective and efficient operational methods to streamline the department.
- Communicate promotions to customers and assist in driving telesales initiatives.
- Collaborate with supply chain to manage stock by notifying stock outs.
- Train team members on systems and reporting procedures.
- Ensure prompt and effective resolution of customer service issues.
- Handle inbound customer calls and emails, ensuring a smooth and efficient service experience.
- Process orders accurately and timely, preparing performance reports as required by the business.
- Meet or exceed sales targets and promote customer engagement and retention.
- Monitor and update customer pricing, ensuring competitive rates.
- Facilitate the onboarding of new customers efficiently and proactively.
Key Deliverables:
- Achieve team sales and profit targets on a monthly, quarterly, and annual basis.
- Maintain high levels of customer service and satisfaction.
- Produce accurate and timely reports for management and sales meetings.
- Conduct regular team performance reviews and ensure continuous development.
- Oversee the smooth running of daily operations for Customer Services and Telesales, ensuring efficiency and productivity.
Required Skills & Experience:
- Experienced working in a busy office with telesales and customer service activity.
- Supervisory experience in a customer service/telesales environment.
- Experience in a fast-paced office setting, ideally within the FMCG sector.
- Proficient in Microsoft Office (Excel, Word, etc.).
- Strong time management and organizational skills.
Why Join Us?
Our client offer a competitive salary, excellent career development opportunities, and a collaborative work environment where your contributions truly make a difference. If you’re a dynamic leader with a passion for customer service and sales, we’d love to hear from you!
If you wish to apply for this role, please click on the apply button with a copy of your up to date cv. Not right for you? We’d still like to speak with you about other opportunities, so please do send an up-to-date copy of your CV and we will call you.
Applicants to the positions advertised by Veritas Partners consent to Veritas holding their data in pursuance of recruitment services for this and future roles. For details of our privacy policy please visit our website at the bottom of our home page.
Inside Sales Manager employer: Veritas Partnership Ltd
Contact Detail:
Veritas Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Manager
✨Tip Number 1
Familiarise yourself with the FMCG sector, especially in customer service and telesales. Understanding industry trends and challenges will help you speak confidently about how you can contribute to the team.
✨Tip Number 2
Prepare examples of your leadership experience in managing teams. Be ready to discuss specific situations where you motivated your team to achieve sales targets or improved customer satisfaction.
✨Tip Number 3
Research the company’s current customer service strategies and any recent initiatives they’ve launched. This knowledge will allow you to suggest innovative ideas during your discussions.
✨Tip Number 4
Network with professionals in the FMCG and telesales fields. Engaging with others in the industry can provide insights and potentially lead to referrals that may strengthen your application.
We think you need these skills to ace Inside Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales and customer service. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to lead a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention how your skills align with the key responsibilities of the Inside Sales Manager role and provide examples of how you've successfully managed teams in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as time management, organisational abilities, and proficiency in Microsoft Office. Use specific examples to illustrate how you've applied these skills in previous positions.
Follow Application Instructions: Ensure you follow the application instructions carefully. Submit your application through our website, including all required documents, and double-check for any errors before hitting send.
How to prepare for a job interview at Veritas Partnership Ltd
✨Showcase Your Leadership Skills
As a Customer Services/Telesales Team Leader, it's crucial to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on achieving sales targets and enhancing customer satisfaction.
✨Understand the FMCG Sector
Familiarise yourself with the FMCG food sector and the specific challenges it faces. Being knowledgeable about industry trends and customer expectations will show that you're serious about the role and can contribute effectively from day one.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer service issues. Think of scenarios where you've resolved conflicts or improved processes, and be ready to discuss these in detail.
✨Highlight Your Organisational Skills
Given the fast-paced nature of the role, emphasise your time management and organisational abilities. Share specific strategies you use to keep your team on track and ensure efficient operations, as this will resonate well with the interviewers.
