Veritas Careers are recruiting for an Established and Highly Successful Automotive Retailer who have a requirement for a Deputy Call Centre Manager to join their busy contact centre in Leicestershire.
Key Responsibilities
- Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints.
- Convert a high volume of inbound and outbound enquiries into appointments and direct sales.
- Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.
- Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.
- Manage departmental productivity and staffing to ensure optimum coverage and efficiency.
- Maintain a professional, friendly, and brand-aligned environment within the call centre.
- Provide insights and feedback on customer trends during daily management meetings.
- Liaise with internal departments to ensure seamless communication and collaboration across the business.
Requirements
Are you a dynamic leader with a passion for customer service and sales? Do you thrive in fast-paced environments and know how to bring out the best in a team?
The successful applicant will:
- Have a proven experience in a Call Centre Management or similar leadership role.
- Strong track record of driving sales and customer satisfaction.
- Exceptional leadership, coaching, and motivational skills.
- Strong organisational and time management abilities.
- Confident handling performance-related issues and HR tasks (rotas, holidays, commissions).
- FCA accreditation (or willingness to obtain).
- A proactive, professional, and customer-focused mindset.
The role comes with a Company Car, Competitive £45,000 basic salary and performance-based bonus with a £55k OTE.
If you want to progress your career with a dynamic and forward thinking car sales business, within a supportive and energetic team environment do not miss this opportunity.
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Deputy Call Centre Manager employer: Veritas Careers
Join an established family-owned dealer group in Nottingham, where your passion for car sales will be rewarded with a competitive £50K OTE and a range of benefits, including a company vehicle. Our dynamic work culture prioritises first-class customer experiences and offers exceptional opportunities for training and career progression, ensuring that ambitious individuals can thrive and achieve their professional goals.
