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- Tasks: Assist customers with inquiries and ensure smooth marketplace operations.
- Company: Veriswap is a leading barter marketplace for sports card collectors.
- Benefits: Enjoy top compensation, flexible hours, and a chance to work with a world-class team.
- Why this job: Make a real impact on thousands of collectors while growing your career in customer support.
- Qualifications: Passion for customer service and a commitment to excellence are essential.
- Other info: Opportunities for growth into specialist roles and Level 2 support.
The predicted salary is between 28800 - 48000 £ per year.
About Veriswap: Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you’re passionate about helping collectors and want to see your work make a direct impact in tens of thousands of collectors’ lives–we’d love to have you join our mission!
Who We’re Looking For: Someone who embodies our core values:
- Competitive greatness
- Unimpeachable character
- Speed is king
You will be part of a global team of support specialists, reporting to the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company.
Day to Day Responsibilities:
- Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap and customer complaints.
- Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs.
- Communicating shipment requests to our logistics team to ensure timely delivery of packages.
- Reporting any bugs in our operational flow that our tech team can fix.
At Veriswap, You’ll Enjoy:
- Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-market.
- Working with a world-class team: From engineering, to product, to operations, we hire only the best of the best.
- Working hours: Saturday/Sunday 9-5, Mon-Thurs from 1-9 EST.
Customer Service Representative employer: Veriswap
Contact Detail:
Veriswap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Zendesk, as it's the primary tool you'll be using for customer support. Understanding its features and functionalities will help you respond to customer queries more efficiently and demonstrate your readiness for the role.
✨Tip Number 2
Research Veriswap's marketplace and the sports card trading community. Knowing the ins and outs of the platform and the interests of collectors will enable you to provide tailored support and show your genuine passion for the role.
✨Tip Number 3
Prepare to discuss how you've identified and solved customer support issues in previous roles. Highlighting your problem-solving skills and ability to propose systematic solutions will align well with Veriswap's focus on improving customer experience.
✨Tip Number 4
Emphasise your ability to work in a fast-paced environment. Given the requirement to handle a minimum of 12 emails per hour, showcasing your speed and efficiency in previous customer service roles will make you a strong candidate.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Veriswap and its mission. Highlight your passion for customer support and how it aligns with their goal of enhancing the collector experience.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service, especially in fast-paced environments. Emphasise any previous roles where you handled customer inquiries or complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Veriswap's core values. Mention specific examples from your past experiences that demonstrate competitive greatness, character, and speed in customer service.
Highlight Problem-Solving Skills: In your application, provide examples of how you've identified and resolved customer support issues in the past. This will show your ability to propose systematic solutions, which is crucial for the role.
How to prepare for a job interview at Veriswap
✨Understand the Company Mission
Before your interview, make sure you know Veriswap's mission and values. Familiarise yourself with their focus on customer satisfaction and how they aim to support collectors. This will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to handle customer inquiries effectively. Highlight situations where you resolved complaints or improved customer satisfaction, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about potential bottlenecks in a support system and how you would propose solutions. This shows your problem-solving skills and proactive mindset.
✨Demonstrate Your Passion
Express your enthusiasm for sports cards and the collector community. Showing genuine interest in the product can set you apart from other candidates and illustrate that you would be a great fit for the team.
