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- Tasks: Assist customers with inquiries and ensure smooth marketplace operations.
- Company: Veriswap is a leading barter marketplace for sports card collectors.
- Benefits: Enjoy top compensation, flexible hours, and a chance to work with a world-class team.
- Why this job: Make a real impact on thousands of collectors while growing your career in customer support.
- Qualifications: Passion for customer service and a commitment to excellence are essential.
- Other info: Opportunities for advancement into specialist roles and Level 2 support.
The predicted salary is between 28800 - 48000 £ per year.
About Veriswap: Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you’re passionate about helping collectors and want to see your work make a direct impact in tens of thousands of collectors’ lives–we’d love to have you join our mission!
Who We’re Looking For: Someone who embodies our core values:
- Competitive greatness
- Unimpeachable character
- Speed is king
You will be part of a global team of support specialists, reporting to the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company.
Day to Day Responsibilities:
- Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap and customer complaints.
- Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs.
- Communicating shipment requests to our logistics team to ensure timely delivery of packages.
- Reporting any bugs in our operational flow that our tech team can fix.
At Veriswap, You’ll Enjoy:
- Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-market.
- Working with a world-class team: From engineering, to product, to operations, we hire only the best of the best.
- Working hours: Saturday/Sunday 9-5, Mon-Thurs from 1-9 EST.
Customer Service Representative employer: Veriswap
Contact Detail:
Veriswap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Zendesk, as it's the primary tool you'll be using for customer support. Understanding its features and functionalities will help you respond to customer queries more efficiently.
✨Tip Number 2
Research Veriswap's marketplace and the sports card trading community. Knowing the ins and outs of the platform and what collectors value will enable you to provide better support and build rapport with customers.
✨Tip Number 3
Demonstrate your problem-solving skills by thinking of potential bottlenecks in customer support processes. Be ready to discuss how you would identify and propose solutions during your interview.
✨Tip Number 4
Showcase your passion for customer service by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your commitment to customer satisfaction, which is crucial for this position.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Veriswap and its mission. Highlight your passion for customer support and how it aligns with their goal of enhancing the collector experience.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service, especially in fast-paced environments. Emphasise any previous roles where you handled customer inquiries or complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Veriswap's values, such as competitive greatness and speed. Share specific examples of how you've demonstrated these qualities in past roles.
Highlight Problem-Solving Skills: In your application, mention instances where you've identified issues and proposed solutions. This is crucial for a role that involves improving customer support processes.
How to prepare for a job interview at Veriswap
✨Understand the Company Mission
Before your interview, make sure you know Veriswap's mission and values. They care deeply about customer satisfaction, so be prepared to discuss how your passion for helping customers aligns with their goals.
✨Showcase Your Communication Skills
As a Customer Service Representative, clear communication is key. Be ready to demonstrate your ability to articulate solutions and respond to customer inquiries effectively during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of examples from your past experiences where you identified issues and proposed solutions, especially in a customer service context.
✨Highlight Your Ability to Work Under Pressure
With the expectation to handle a minimum of 12 emails per hour, it's important to convey your ability to work efficiently under pressure. Share experiences where you've successfully managed high workloads while maintaining quality service.
