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- Tasks: Assist customers with inquiries and ensure smooth marketplace operations.
- Company: Veriswap is a leading barter marketplace for sports card collectors.
- Benefits: Enjoy top compensation, flexible hours, and a chance to work with a world-class team.
- Why this job: Make a real impact on thousands of collectors while growing your career in customer support.
- Qualifications: Passion for customer service and a commitment to excellence are essential.
- Other info: Opportunities for advancement into specialist roles and Level 2 support.
The predicted salary is between 28800 - 48000 £ per year.
About Veriswap: Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you’re passionate about helping collectors and want to see your work make a direct impact in tens of thousands of collectors’ lives–we’d love to have you join our mission!
Who We’re Looking For: Someone who embodies our core values:
- Competitive greatness
- Unimpeachable character
- Speed is king
You will be part of a global team of support specialists, reporting to the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company.
Day to Day Responsibilities:
- Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap and customer complaints.
- Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs.
- Communicating shipment requests to our logistics team to ensure timely delivery of packages.
- Reporting any bugs in our operational flow that our tech team can fix.
At Veriswap, You’ll Enjoy:
- Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-market.
- Working with a world-class team: From engineering, to product, to operations, we hire only the best of the best.
- Working hours: Saturday/Sunday 9-5, Mon-Thurs from 1-9 EST.
Customer Service Representative employer: Veriswap
Contact Detail:
Veriswap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Zendesk, as it's the primary tool you'll be using for customer support. Understanding its features and functionalities will help you respond to customer queries more efficiently and demonstrate your readiness for the role.
✨Tip Number 2
Research Veriswap's marketplace and the sports card industry. Knowing the ins and outs of the platform and common customer concerns will allow you to provide better support and show your genuine interest in helping collectors.
✨Tip Number 3
Prepare to discuss how you've identified and solved customer support issues in previous roles. Highlighting your problem-solving skills will align well with Veriswap's need for someone who can propose systematic solutions.
✨Tip Number 4
Emphasise your ability to work in a fast-paced environment. Given the requirement to handle a minimum of 12 emails per hour, showcasing your speed and efficiency in past experiences will make you a strong candidate.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Veriswap and its mission. Highlight your passion for customer support and how it aligns with their goal of enhancing the collector experience.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service, especially in fast-paced environments. Emphasise any previous roles where you handled customer inquiries or complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Veriswap's core values. Mention specific examples from your past experiences that demonstrate competitive greatness, character, and speed in customer service.
Highlight Problem-Solving Skills: In your application, provide examples of how you've identified and resolved customer support issues in the past. This will show your ability to propose systematic solutions, which is crucial for the role.
How to prepare for a job interview at Veriswap
✨Understand the Company Values
Before your interview, make sure you understand Veriswap's core values: competitive greatness, unimpeachable character, and speed. Be prepared to discuss how you embody these values in your previous roles, as this will show your alignment with their mission.
✨Familiarise Yourself with Zendesk
Since you'll be using Zendesk to manage customer support emails, it’s a good idea to familiarise yourself with the platform. If you have experience with similar tools, be ready to share that knowledge and how it can help streamline processes at Veriswap.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might encounter, such as handling complaints or providing order updates. Practising your responses will help you demonstrate your problem-solving skills and ability to communicate effectively during the interview.
✨Show Your Passion for Customer Support
Veriswap is looking for someone who genuinely cares about customer satisfaction. Be ready to share examples of how you've gone above and beyond for customers in the past, and express your enthusiasm for helping collectors in their trading journey.
