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For Companies At a Glance
- Tasks: Help collectors by responding to customer support emails and solving issues.
- Company: Veriswap is a leading barter marketplace for sports cards, focused on customer satisfaction.
- Benefits: Enjoy top-of-market compensation and work with a world-class team.
- Why this job: Make a direct impact on thousands of collectors while working in a competitive environment.
- Qualifications: Looking for someone with strong communication skills and a passion for customer service.
- Other info: Join a high-performing team dedicated to excellence and innovation.
The predicted salary is between 28800 - 43200 £ per year.
About Veriswap
Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you’re passionate about helping collectors, and want to see your work make a direct impact in tens of thousands of collectors’ lives–we’d love to have you join our mission!
Who We’re Looking For
Someone who embodies our core values:
- Competitive greatness
- Unimpeachable character
- Speed is king
Day to Day Responsibilities:
- Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap, and customer complaints.
- Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs
- Communicating shipment requests to our logistics team to ensure timely delivery of packages
- Reporting any bugs in our operational flow that our tech team can fix.
At Veriswap, You’ll Enjoy:
- Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-market
- Working with a world-class team: From engineering, to product, to operations, we hire only the best of the best.
Customer Service Representative employer: Veriswap
Contact Detail:
Veriswap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with Zendesk, as it's the primary tool you'll be using for customer support. Understanding its features and functionalities will help you respond to customer inquiries more efficiently.
✨Tip Number 2
Research common issues faced by sports card collectors and think about how you would address them. This knowledge will not only prepare you for potential questions but also demonstrate your passion for the collector community.
✨Tip Number 3
Showcase your problem-solving skills by thinking of potential bottlenecks in customer support processes. Be ready to discuss your ideas on how to streamline operations during the interview.
✨Tip Number 4
Emphasize your ability to work in a fast-paced environment. Share examples from your past experiences where you successfully managed multiple tasks or handled high volumes of customer inquiries.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Veriswap and its mission. Highlight your passion for sports cards and customer satisfaction in your application to show that you align with their values.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service, especially in fast-paced environments. Mention any experience with Zendesk or similar platforms to demonstrate your readiness for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Veriswap's core values. Share specific examples of how you've embodied competitive greatness, unimpeachable character, and speed in your previous roles.
Showcase Problem-Solving Skills: In your application, include examples of how you've identified bottlenecks in customer support processes and proposed solutions. This will demonstrate your proactive approach and ability to contribute to Veriswap's operational efficiency.
How to prepare for a job interview at Veriswap
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers and collectors. Share specific examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you identify bottlenecks in customer support and propose solutions. Think of a time when you improved a process or resolved a complex issue, and be ready to share that story.
✨Familiarize Yourself with Veriswap
Research Veriswap and understand its mission and values. Be ready to discuss how your personal values align with theirs, especially around competitive greatness and speed.
✨Practice Using Zendesk
Since you'll be using Zendesk for customer support, it’s a good idea to familiarize yourself with the platform. If possible, try to get hands-on experience or watch tutorials to understand its features better.
