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- Tasks: Manage schedules for Field Engineers, ensuring efficient service delivery.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions across 17 countries.
- Benefits: Enjoy 29 days holiday, birthday off, gym discounts, private healthcare, and more perks!
- Why this job: Join a dynamic team focused on customer satisfaction and career growth in a thriving industry.
- Qualifications: Critical thinking, communication skills, tech-savvy, and experience with workforce management programs preferred.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
The predicted salary is between 23000 - 25000 £ per year.
Field Scheduling Specialist (Workforce Management) Newcastle, NE12 8BU Full-time Salary: Starting at £23,000 increasing to £25,000 with role progression plus performance-based bonus Working hours: 37.5 hours per week, Monday to Friday Shift pattern: 7.5 hour shiftsbetween 8am to 7pm. One Saturday per month with Monday off in return. Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank holidays. We have a new job opportunity open for Workforce Dispatchers to join our Field Operations department. The successful candidate will be key in ensuring our Field Engineers have a full and efficient agenda based on our customers needs. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Job Description: Ensure fulfilment of Field Service Engineers agendas with focus on immediate to short term Rescheduling and re-assigning services based on planned and unplanned operational needs Fulfilling campaigns in line with departmental requirements Assist field team managers in management of their teams Manage capacities and availability of agendas based on geographical requirements Communication with the different departments to improve results Communicate with Field Service Engineers in the event of unplanned activities threatening to cause scheduling problems Inform customers of any changes to their planned service Maintain monthly SLAs Keep up to date with latest system releases Required Skills: Critical thinking, planning and problem-solving skills. A focus on customer services to ensure fulfilment in a time frame that suits the both the customers and business needs Good communication skills in order to relate to other functional areas and people with greater expertise Ability to take the initiative and set priorities. Ability to manage different tasks at the same time. Tech savvy and a quick learner Experience using workforce management programs such as Oracle Field Service Cloud (previously TOA) highly preferable Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enhanced maternity and paternity scheme. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and well get in touch! Be you. Be more. Be Verisure. All employees must complete a DBS check, provided by Verisure to all successful candidates. JBRP1_UKTJ
Verisure | Field Scheduling Specialist (Workforce Management) employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Verisure | Field Scheduling Specialist (Workforce Management)
✨Tip Number 1
Familiarize yourself with workforce management software, especially Oracle Field Service Cloud. Being tech-savvy and understanding how to navigate these systems will give you a significant edge during the interview process.
✨Tip Number 2
Highlight your critical thinking and problem-solving skills in conversations with our team. Be prepared to discuss specific examples where you've successfully managed scheduling conflicts or improved operational efficiency.
✨Tip Number 3
Demonstrate your customer service focus by sharing experiences where you prioritized customer needs while managing multiple tasks. This will show us that you understand the importance of balancing business requirements with customer satisfaction.
✨Tip Number 4
Prepare to discuss how you would communicate effectively with different departments and field engineers. Strong communication skills are essential for this role, so think of ways you've successfully collaborated in past positions.
We think you need these skills to ace Verisure | Field Scheduling Specialist (Workforce Management)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Field Scheduling Specialist position. Understand the key responsibilities and required skills, such as critical thinking, planning, and problem-solving.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous roles in workforce management or customer service, and mention any experience with programs like Oracle Field Service Cloud.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for Verisure and how you can contribute to their mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Verisure
✨Understand the Role
Make sure you have a clear understanding of what a Field Scheduling Specialist does. Familiarize yourself with the responsibilities mentioned in the job description, such as managing agendas and communicating with Field Service Engineers.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully managed scheduling conflicts or improved operational efficiency. Highlight your critical thinking and planning abilities.
✨Emphasize Customer Service Focus
Since the role requires a strong focus on customer service, be ready to discuss how you've prioritized customer needs in previous positions. Share specific instances where you ensured customer satisfaction.
✨Be Tech-Savvy
Familiarize yourself with workforce management programs, especially Oracle Field Service Cloud if possible. Being tech-savvy will demonstrate your ability to adapt quickly to the tools used in the role.
