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- Tasks: Join our team as an Account Manager, making calls to retain customers and resolve complaints.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions across 17 countries.
- Benefits: Enjoy 29 days holiday, birthday off, gym discounts, private healthcare, and more perks!
- Why this job: Be part of a dynamic team focused on customer satisfaction and career growth in a thriving company.
- Qualifications: Experience in call centers or customer service, strong communication skills, and a passion for helping others.
- Other info: All applicants must complete a DBS check, provided by the company if successful.
The predicted salary is between 22500 - 24500 £ per year.
Job Description Account Manager Newcastle, NE12 8BU Salary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE) Working Hours: 37.5 hours per week Shift Pattern: Monday to Friday between 9am until 5:30pm Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years’ service We are currently hiring Account Managers to join our customer care team in Newcastle! Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. Role Responsibilities: Working in a call centre environment Making outbound calls to existing customers with the purpose of retaining them Dealing with escalated high-level complaints Establishing, building, and managing strong long-term customer relationships Ensuring customer satisfaction Liaising with various other departments both within the business and third parties Updating relevant information in our customers records Delivering first class customer service to customers Essential skills: Experience in call centre environment, an outbound or an objections handling role would be beneficial Confident dealing with high level complaints Strong computer and MS office skills Excellent communication skills with problem solving attitude Attention to detail Customer oriented, genuinely passionate about providing an amazing experience through every interaction The ability to multitask effectively whilst keeping a high level of service quality Teamworking skills Passionate and willing to learn in a dynamic environment Willing to accept new challenges Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Ready to make your dream job a reality and #BeVerisure? Send us your CV and well get in touch! ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL. JBRP1_UKTJ
Verisure | Account Manager employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Verisure | Account Manager
✨Tip Number 1
Familiarize yourself with Verisure's mission and values. Understanding what drives the company will help you align your answers during the interview and demonstrate your passion for providing excellent customer service.
✨Tip Number 2
Prepare to discuss your experience in handling high-level complaints. Think of specific examples where you successfully resolved issues, as this will showcase your problem-solving skills and ability to maintain customer satisfaction.
✨Tip Number 3
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will help you feel more confident when making outbound calls and dealing with customers, especially in a call center environment.
✨Tip Number 4
Highlight your ability to multitask effectively. Be ready to share examples of how you've managed multiple responsibilities while maintaining a high level of service quality, as this is crucial for success in the Account Manager role.
We think you need these skills to ace Verisure | Account Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Account Manager position at Verisure. Understand the responsibilities and essential skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in a call centre environment or roles that involved outbound calls and handling complaints. Use specific examples to demonstrate your skills.
Showcase Customer Service Skills: Since the role focuses on customer satisfaction, make sure to highlight your passion for providing excellent customer service. Mention any relevant achievements or experiences that showcase your ability to build strong customer relationships.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values of Verisure. Use keywords from the job description to ensure your application stands out and aligns with what they are looking for.
How to prepare for a job interview at Verisure
✨Show Your Customer Service Passion
Make sure to express your genuine passion for providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, especially in a call center environment.
✨Prepare for High-Level Complaints
Since the role involves dealing with escalated complaints, be ready to discuss how you handle difficult situations. Prepare specific examples that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Highlight Your Multitasking Skills
The ability to multitask effectively is crucial in this role. Be prepared to discuss how you manage multiple tasks while maintaining high service quality. You could mention tools or techniques you use to stay organized.
✨Demonstrate Teamwork and Adaptability
Verisure values teamwork and a willingness to learn. Share experiences that showcase your ability to work collaboratively with others and adapt to new challenges. This will show that you are a good fit for their dynamic environment.
