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- Tasks: Join our team as an Account Manager, making calls to retain customers and resolve complaints.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions across 17 countries.
- Benefits: Enjoy 29 days holiday, birthday off, gym discounts, private healthcare, and more perks!
- Why this job: Be part of a dynamic team focused on customer satisfaction and career growth in a thriving company.
- Qualifications: Experience in call centers or customer service, strong communication skills, and a passion for helping others.
- Other info: All applicants must complete a DBS check, provided by the company if successful.
The predicted salary is between 22500 - 24500 £ per year.
Job Description Account Manager Newcastle, NE12 8BU Salary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE) Working Hours: 37.5 hours per week Shift Pattern: Monday to Friday between 9am until 5:30pm Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years’ service We are currently hiring Account Managers to join our customer care team in Newcastle! Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. Role Responsibilities: Working in a call centre environment Making outbound calls to existing customers with the purpose of retaining them Dealing with escalated high-level complaints Establishing, building, and managing strong long-term customer relationships Ensuring customer satisfaction Liaising with various other departments both within the business and third parties Updating relevant information in our customers records Delivering first class customer service to customers Essential skills: Experience in call centre environment, an outbound or an objections handling role would be beneficial Confident dealing with high level complaints Strong computer and MS office skills Excellent communication skills with problem solving attitude Attention to detail Customer oriented, genuinely passionate about providing an amazing experience through every interaction The ability to multitask effectively whilst keeping a high level of service quality Teamworking skills Passionate and willing to learn in a dynamic environment Willing to accept new challenges Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Ready to make your dream job a reality and #BeVerisure? Send us your CV and well get in touch! ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL. JBRP1_UKTJ
Verisure | Account Manager employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Verisure | Account Manager
✨Tip Number 1
Familiarize yourself with Verisure's mission and values. Understanding what drives the company will help you align your answers during the interview and demonstrate your passion for providing excellent customer service.
✨Tip Number 2
Prepare to discuss your experience in handling high-level complaints. Think of specific examples where you successfully resolved issues, as this will showcase your problem-solving skills and ability to maintain customer satisfaction.
✨Tip Number 3
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will help you feel more confident when making outbound calls and dealing with customers in a call center environment.
✨Tip Number 4
Highlight your teamwork abilities and willingness to learn. Verisure values team players who can adapt to a dynamic environment, so be ready to share examples of how you've collaborated with others in previous roles.
We think you need these skills to ace Verisure | Account Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Account Manager position at Verisure. Understand the responsibilities and essential skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in a call centre environment or roles that involved outbound calls and handling complaints. Use specific examples to demonstrate your skills.
Showcase Customer Orientation: Verisure values customer satisfaction highly. Make sure to include examples of how you've provided excellent customer service in past roles, showcasing your passion for helping customers.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values mentioned in the job description. Use keywords from the listing to ensure your application stands out to recruiters.
How to prepare for a job interview at Verisure
✨Show Your Customer Service Skills
Since the role focuses on customer care, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve complaints and ensure customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you faced challenges and how you approached solving them. This will showcase your problem-solving attitude, which is essential for dealing with escalated complaints.
✨Familiarize Yourself with the Company
Research Verisure and its mission to provide peace of mind through security services. Understanding the company's values and services will help you align your answers with what they are looking for in a candidate.
✨Emphasize Teamwork and Adaptability
Be ready to talk about your experiences working in a team and how you adapt to dynamic environments. Verisure values teamworking skills and a willingness to learn, so sharing relevant examples will strengthen your application.
