Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to retain their loyalty and resolve issues effectively.
- Company: Join Verisure, Europe's leading security provider with a supportive team culture.
- Benefits: Competitive salary, uncapped commission, birthday off, and health perks.
- Why this job: Make a real difference while earning well and growing your career.
- Qualifications: Experience in call centres or sales is a plus; strong communication skills required.
- Other info: Enjoy a dynamic work environment with excellent career development opportunities.
The predicted salary is between 24000 - 26000 £ per year.
Salary: £24,000–£26,000 basic + uncapped commission (up to £50,000 OTE!)
Hours: 37.5 per week | Monday–Friday, 9:00am–5:30pm
Holidays: 29 days (including bank holidays) | rises to 31 after 1 year
Why this role?
Join Verisure, Europe’s leading security provider protecting over 5.1 million families and businesses. We’re looking for motivated Retentions Advisors to keep our customers safe, happy, and loyal.
If you love talking to people, solving problems, and turning challenges into wins, this is your chance to earn well, grow fast, and be part of a top performing team.
What you’ll do:
- Make outbound calls to retain existing customers
- Handle escalated complaints with confidence and empathy
- Build strong customer relationships that last
- Keep accurate records and liaise with other departments
- Deliver exceptional service every single day
What we’re looking for:
- Call centre, outbound sales, or objections-handling experience is a plus
- Confident with tricky conversations and high-level complaints
- Strong computer and MS Office skills
- Excellent communicator with problem-solving mindset
- Team player who’s ready to learn and take on challenges
Perks & Benefits:
- Birthday off – celebrate YOU
- Onsite coffee shop & canteen
- Discounted gym and health club memberships
- Private healthcare & MediCash plan
- PerkBox discounts & freebies
- Employee referral bonuses
- Discounts on our alarm systems
- Cycle to Work scheme
Why Verisure?
This isn’t just a job. You’ll get:
- Career development and internal mobility
- Training to build new skills
- Supportive, high performing team environment
Note: All successful applicants will complete a DBS check, provided by the company.
Customer Retentions Advisor in Sunderland employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retentions Advisor in Sunderland
✨Tip Number 1
Get to know the company inside out! Research Verisure and understand their values, mission, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling tricky conversations and complaints, role-play with a friend or family member. This will help you feel more confident and prepared for those challenging calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Verisure team and ready to take on the challenge of keeping customers happy.
We think you need these skills to ace Customer Retentions Advisor in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match what we're looking for in a Retentions Advisor. Highlight any call centre or sales experience, and don’t forget to mention your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to keeping our customers happy and loyal. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves handling tricky conversations, make sure your written application demonstrates your communication prowess. Use clear, concise language and keep it professional yet friendly – we want to see your ability to connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the perks and benefits we offer!
How to prepare for a job interview at Verisure
✨Know Your Stuff
Before the interview, make sure you understand Verisure's services and values. Familiarise yourself with their approach to customer retention and think about how your skills can contribute to keeping customers happy and loyal.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think of examples from your past experiences where you've successfully handled complaints or built strong relationships with customers.
✨Show Off Your Communication Skills
During the interview, demonstrate your excellent communication abilities. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question. This shows you're engaged and willing to learn.
✨Be Ready for Role-Play
Expect some role-play scenarios where you might need to handle a tricky customer situation. Stay calm, show empathy, and think on your feet. This is your chance to shine and show how you can turn challenges into wins!
