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- Tasks: Provide advanced onsite and remote tech support to VIP users, ensuring their tech needs are met.
- Company: Verisure is a leading provider of consumer-facing services with a strong focus on customer satisfaction.
- Benefits: Enjoy perks like birthday leave, gym discounts, private healthcare, and a Cycle to Work Scheme.
- Why this job: Join a dynamic team that values growth, diversity, and offers opportunities for skill development.
- Qualifications: 5+ years in IT support, strong skills in Windows, macOS, and excellent communication abilities required.
- Other info: Work hours are Monday to Friday, with potential for flexible scheduling.
The predicted salary is between 43200 - 72000 £ per year.
Location: Newcastle
Competitive Salary
Working hours: Mon-Fri, 40 hours per week (available to work outside core hours)
The Senior Onsite Technician is responsible for providing advanced onsite and remote technical support to VIP users. Your role will ensure that their technology needs are met with the highest level of service and professionalism. The ability to build and maintain strong relationships is essential to success in this role.
Main responsibilities:
- Provide Dedicated Support: Offer personalized onsite IT support to VIP users, addressing their technical issues promptly and efficiently.
- Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues for VIP clients, ensuring minimal disruption to their workflow.
- System Maintenance: Perform regular maintenance and updates on VIP clients' devices, including laptops, desktops, mobile devices, and other peripherals.
- Videoconferences: Ensure that videoconferences are working correctly, troubleshoot technical issues that arise during meetings, and provide technical assistance to participants.
- Incident Management: Track and manage incidents using a ticketing system, ensuring all issues are documented and resolved in a timely manner.
- Ownership: Responsible for engagement, interpreting client needs, offering optimal solutions, and taking ownership of resolution or assuring resolution via line of business partners.
- Collaboration: Work closely with other IT teams to escalate and resolve complex issues, ensuring seamless support for clients.
- Training and Support: Provide training and guidance to clients on the use of new technologies and software applications.
- Proactive: Alert Manager to current or potential problems with systems, applications, or customer service requirements.
- Security: Follow company procedures (KPIs) and policies (security, etc.) to ensure standards and quality of service.
Knowledge of:
- Windows 10 and 11 Professional, MAC OS, in enterprise environments.
- User/devices administration tools: Active Directory, Intune, O365 admin portal, Exchange, Azure.
Requirements:
- Experience: Minimum of 5 years of experience in IT support, with a focus on VIP or executive support.
- Technical Skills: Proficiency in Windows operating systems, hardware, mobile device management, and common enterprise software applications, including ticketing systems (such as Jira, Remedy). Strong familiarity with macOS is highly desirable.
- Soft Skills: Excellent verbal/written communication and interpersonal skills, with the ability to interact effectively with high-level executives and other IT teams.
- Problem-Solving: Strong analytical and problem-solving abilities, with an active approach to identifying and resolving issues.
- Competencies: Organized and methodical, ability to work in a team, proactivity, strong communication abilities are essential, as the role involves frequent interaction with VIP and high-profile users.
Benefits Package:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare with BUPA and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn cash rewards through our employee referral program.
- Enhanced maternity and paternity scheme.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities:
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Diversity & Inclusion:
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Onsite Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10 and 11, macOS, and enterprise software applications. Being well-versed in these systems will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your experience in providing VIP support during any interactions you have with us. Share specific examples of how you've successfully resolved issues for high-profile clients, as this will showcase your ability to handle the demands of the position.
✨Tip Number 3
Prepare to discuss your problem-solving approach in detail. We value candidates who can think on their feet and provide effective solutions quickly, so be ready to share instances where you've tackled complex technical challenges.
✨Tip Number 4
Emphasise your soft skills, particularly your communication abilities. Since the role involves frequent interaction with VIP users, showcasing your interpersonal skills will help us see how you can build strong relationships and provide exceptional service.
We think you need these skills to ace Senior Onsite Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with VIP or executive clients. Emphasise your technical skills with Windows and macOS, as well as any experience with ticketing systems like Jira or Remedy.
Craft a Strong Cover Letter: In your cover letter, demonstrate your understanding of the role and how your skills align with the responsibilities. Mention specific examples of how you've provided exceptional support to high-profile users in the past.
Showcase Soft Skills: Since this role requires excellent communication and interpersonal skills, include examples in your application that showcase your ability to interact effectively with executives and other IT teams.
Highlight Problem-Solving Abilities: Provide instances where you've successfully diagnosed and resolved technical issues, particularly in high-pressure situations. This will illustrate your proactive approach and analytical skills, which are crucial for this position.
How to prepare for a job interview at Verisure
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows 10 and 11, macOS, and any relevant ticketing systems like Jira or Remedy. Highlight specific examples of how you've resolved technical issues for VIP users in the past.
✨Demonstrate Strong Communication Skills
Since you'll be interacting with high-level executives, practice articulating complex technical concepts in a simple and clear manner. Use examples from your previous roles where effective communication made a difference.
✨Emphasise Problem-Solving Abilities
Prepare to share instances where you identified and resolved issues proactively. Discuss your analytical approach and how it has helped maintain smooth operations for VIP clients.
✨Highlight Your Collaborative Spirit
Talk about your experience working with other IT teams to resolve complex issues. Show that you understand the importance of teamwork in providing seamless support and how you can contribute to a collaborative environment.
