At a Glance
- Tasks: Contact applicants and guide them through the recruitment process in a fast-paced environment.
- Company: Join Verisure, Europe & South America’s #1 alarm company with an award-winning culture.
- Benefits: Earn £30,000–£40,000 OTE with uncapped commission, plus bonuses and discounts.
- Other info: Enjoy 21 days holiday, gym access, and a supportive team atmosphere.
- Why this job: Unleash your potential in a competitive role where your performance directly impacts your income.
- Qualifications: Strong phone skills and a competitive spirit; contact centre experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Salary: £30,000–£40,000 OTE | Uncapped Commission
Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne | Full-Time
High-performing, target-driven Call Centre Agents wanted to join Verisure’s recruitment team, where you will contact applicants and move them through our hiring process.
Join Verisure — Europe & South America’s #1 alarm company — and earn uncapped commission based on your results.
- Quick Facts
- Salary: £30,000–£40,000 OTE
- Uncapped commissions
- Recruitment team environment
- High-volume, fast-paced
- Performance-driven KPIs
Why Work With Us
- Earn more by delivering results
- Uncapped commission – your performance controls your income
- Incentives, competitions & bonuses
- 21 days holiday + bank holidays (rising to 23)
- Birthday off
- Benefits: discounts, gym access, medical insurance
- Award-winning employer (Top Employer 2024 & 2025)
Role Overview
As a Call Centre Agent, you will contact applicants, build rapport, and move candidates through the recruitment process efficiently. This role suits competitive individuals who thrive in KPI-heavy environments and enjoy high activity levels.
You will:
- Make high-volume calls
- Engage candidates confidently
- Present the role clearly and build enthusiasm
- Identify high-potential applicants
- Keep candidates progressing through the process
- Hit daily and weekly KPIs
- Support team goals with consistency and pace
What You Need
- Strong phone skills
- 2 years contact centre experience is a plus
- Competitive, ambitious and results-driven
- Comfortable working with KPIs
- Clear communication (English)
- Experience in sales, customer service or high-volume call centres is a plus
- DBS check required (covered by Verisure)
Who This Role Is For
- High performers
- Competitive personalities
- People who enjoy fast-paced, target-driven environments
- Candidates who want real earning potential and progression
- Call centre professionals looking for a senior, performance-based role
If you want a role where performance equals income and ambition is rewarded, apply today. Verisure is an inclusive, disability-friendly employer. All applicants are welcome.
SENIOR CALL CENTRE AGENT employer: Verisure
Verisure is an award-winning employer located in the vibrant Quorum Business Park, Newcastle upon Tyne, offering a dynamic and performance-driven work culture. With uncapped commission opportunities, competitive incentives, and a strong focus on employee growth, we empower our team to achieve their best while enjoying benefits like gym access and additional holiday days. Join us to thrive in a fast-paced environment where your ambition directly translates into your earnings and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land SENIOR CALL CENTRE AGENT
✨Tip Number 1
Get to know the company inside out! Research Verisure and understand their values, products, and what makes them the top employer. This will help you tailor your conversations and show genuine interest during your calls.
✨Tip Number 2
Practice your phone skills! Make sure you're comfortable engaging with candidates over the phone. Role-play with a friend or use mock calls to build your confidence and refine your pitch.
✨Tip Number 3
Set personal KPIs for yourself! Since this role is all about performance, challenge yourself to hit daily call targets or improve your conversion rates. This mindset will not only impress your future employers but also boost your earnings!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Verisure. Don’t miss out on this opportunity!
We think you need these skills to ace SENIOR CALL CENTRE AGENT
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your strong phone skills and any relevant experience in contact centres. We want to see how you can engage candidates and build rapport, so don’t hold back!
Be Results-Driven:Since we’re all about performance here at Verisure, it’s important to showcase your competitive nature. Share examples of how you’ve hit KPIs or exceeded targets in previous roles.
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language to communicate your experience and enthusiasm for the role. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Verisure
✨Know Your Numbers
Before the interview, brush up on your KPIs and performance metrics. Be ready to discuss how you've met or exceeded targets in previous roles. This shows you understand the importance of performance in a call centre environment.
✨Build Rapport Quickly
Practice your communication skills to engage with the interviewer as if they were a candidate. Show that you can build rapport quickly, which is crucial for moving applicants through the hiring process efficiently.
✨Showcase Your Competitive Edge
Highlight your competitive nature and ambition during the interview. Share specific examples of how your drive has led to success in past roles, especially in high-volume or KPI-driven environments.
✨Prepare Questions About the Role
Have insightful questions ready about the role and the company culture. This not only shows your interest but also helps you determine if this fast-paced, target-driven environment is the right fit for you.
