At a Glance
- Tasks: Install and maintain security systems while providing excellent customer service.
- Company: Join Verisure, a leading provider of monitored security systems across Europe.
- Benefits: Competitive salary with uncapped commission, company van, and private healthcare.
- Other info: Ongoing training and clear career progression opportunities await you.
- Why this job: Combine technical skills with customer interaction in a rewarding role.
- Qualifications: Strong communication skills and a proactive, problem-solving mindset.
The predicted salary is between 26440 - 50000 £ per year.
Location: Romford (London North East)
Job Type: Full-time, Permanent
Salary: £26,440 basic (increasing with progression) + uncapped commission (OTE up to £50,000)
Working Hours: 40 hours per week
Shift Pattern: 9am–6pm & 11am–8pm, Monday to Friday (including bank holidays). Saturdays required (one on, one off)
Holiday: 29 days annual leave, increasing to 31 days after 1 year
About the Role
We have an exciting opportunity for a Field Installation Engineer to join Verisure. This is a field-based technical role where you’ll install and maintain security systems while also interacting directly with customers, recommending upgrades and additional products to enhance their security setup. Training will be provided to help you develop these skills. Success in this role comes from delivering excellent service and confidently recommending the right solutions for each customer’s needs.
About Verisure
Verisure is a leading European provider of professionally monitored security systems, protecting over 5.1 million customers across 17 countries. With over 35 years of experience, we are known for innovation, service excellence, and customer satisfaction.
Key Responsibilities
- Conduct detailed assessments of customers’ properties and recommend tailored security improvements, including upgrades and additional products
- Install, service, and maintain Verisure alarm systems with a focus on first-time fix
- Provide expert advice to design systems that meet customer needs and risks
- Deliver clear and engaging system demonstrations to customers
- Troubleshoot faults and resolve technical issues, including repeat false alarms
- Identify and act on opportunities to enhance customer security through additional products and services (upselling)
- Manage stock, tools, and company vehicle in line with company standards
- Deliver consistently high levels of customer service and professionalism
What We’re Looking For
- Strong communication skills and a team-oriented mindset
- A proactive, problem-solving approach
- Comfortable using hand tools and working at height (step ladders)
- Full, clean manual driving licence
- Interest in technology and security systems
- Confidence in speaking with customers and recommending additional products or upgrades
- Previous experience in sales, upselling, or customer-facing roles is an advantage but not essential
Earnings & Performance
This role includes a performance-based commission structure, with earnings linked to:
- Successfully completing installations and service visits
- Recommending and securing additional products or system upgrades
Benefits
- Company van (with optional personal use)
- Fuel card (business use)
- Company smartphone
- Birthday off
- Uncapped commission structure
- Employee alarm discount
- Referral bonus scheme
- Gym Flex
- Pension plan
- Private healthcare
- Career progression opportunities
- PerkBox (discounts on retail, restaurants, and attractions)
Why Join Verisure?
A career with Verisure offers more than just a job. We provide ongoing training, clear progression paths, and opportunities to grow within an international business. Our strong focus on quality and service has built one of the most loyal customer bases in the industry.
Diversity & Inclusion
Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.
Additional Information
A full DBS check is required (provided by the company if successful)
Driving licence required
Apply Now
Ready to build a career where technical expertise and customer interaction go hand in hand? Apply today.
Be you. Be more. Be Verisure.
Field Installation Engineer in Romford employer: Verisure
Verisure is an exceptional employer that prioritises employee growth and development, offering comprehensive training and clear career progression paths within a dynamic international environment. With a strong emphasis on quality service, employees enjoy a supportive work culture, competitive benefits including uncapped commission, private healthcare, and a range of perks that enhance work-life balance. Located in Romford, this role not only provides the opportunity to engage with customers directly but also allows for personal and professional advancement in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Installation Engineer in Romford
✨Tip Number 1
Get to know the company inside out! Research Verisure's products and services so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your pitch! Think about how you’d explain your skills and experiences in a way that aligns with what they’re looking for. Role-playing with a friend can help you nail it before the big day.
✨Tip Number 3
Don’t forget to showcase your customer service skills! Since this role involves direct interaction with customers, be ready to share examples of how you've gone above and beyond in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Field Installation Engineer in Romford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Installation Engineer role. Highlight any previous customer-facing roles or technical experience, as this will show us you’re a great fit for the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about working with Verisure and how your background aligns with our mission. Don’t forget to mention your interest in technology and security systems!
Show Off Your Communication Skills:Since this role involves interacting with customers, we want to see your communication skills in action. Use clear and engaging language in your application to demonstrate how you can connect with clients and recommend solutions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Verisure
✨Know Your Stuff
Before the interview, brush up on your knowledge of security systems and installation processes. Familiarise yourself with Verisure's products and services so you can confidently discuss how you would assess customer needs and recommend tailored solutions.
✨Show Off Your People Skills
As a Field Installation Engineer, you'll be interacting with customers regularly. Practice your communication skills and think of examples where you've successfully engaged with clients or resolved issues. This will help demonstrate your ability to deliver excellent service.
✨Be Ready to Upsell
Since upselling is part of the role, prepare to discuss how you would identify opportunities for additional products or upgrades during installations. Think of past experiences where you've successfully recommended enhancements to customers.
✨Dress the Part
Even though it's a field-based role, first impressions matter! Dress smartly for the interview to convey professionalism. It shows that you take the opportunity seriously and are ready to represent Verisure in the best light.
