Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Retentions Advisor, making outbound calls to retain customers and resolve complaints.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions across 17 countries.
- Benefits: Enjoy 29 days holiday, birthday off, gym discounts, private healthcare, and more perks!
- Why this job: Be part of a dynamic team focused on customer satisfaction and career growth in a supportive environment.
- Qualifications: Experience in call centres is a plus; strong communication and problem-solving skills are essential.
- Other info: Unlock your potential with training, development, and international opportunities at Verisure.
The predicted salary is between 24000 - 26000 £ per year.
Job Description
Retentions Advisor
Newcastle, NE12 8BU
Salary:
Starting £24,000 basic increasing to £26,000 with role progression. Role includes uncapped commission (up to £50,000 OTE)
Working Hours:
37.5 hours per week
Shift Pattern:
Monday to Friday between 9am until 5:30pm
Holidays:
29 days\’ annual leave including
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Advisor
✨Tip Number 1
Familiarise yourself with Verisure's services and customer base. Understanding the products and the unique selling points will help you engage effectively with customers during your calls.
✨Tip Number 2
Practice handling objections and high-level complaints. Role-playing scenarios with friends or family can boost your confidence and prepare you for real-life situations you'll encounter as a Retentions Advisor.
✨Tip Number 3
Showcase your communication skills in any interactions you have before the interview. Whether it's through networking or casual conversations, demonstrating your ability to connect with others can set you apart.
✨Tip Number 4
Research the latest trends in customer service and retention strategies. Being knowledgeable about industry best practices can give you an edge and show your commitment to providing excellent customer experiences.
We think you need these skills to ace Retentions Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a call centre environment, particularly any roles involving outbound calls or handling objections. Emphasise your communication skills and problem-solving attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build long-term relationships. Mention specific examples of how you've dealt with high-level complaints or provided exceptional service in the past.
Highlight Relevant Skills: In your application, clearly outline your computer skills, attention to detail, and ability to multitask. These are essential for the Retentions Advisor role, so make sure they stand out.
Show Enthusiasm for Learning: Express your willingness to learn and adapt in a dynamic environment. Verisure values team members who are passionate about personal development, so mention any relevant training or skills you wish to acquire.
How to prepare for a job interview at Verisure
✨Research the Company
Before your interview, take some time to learn about Verisure and its mission. Understanding their values and services will help you align your answers with what they are looking for in a Retentions Advisor.
✨Prepare for Common Questions
Expect questions related to customer service and handling complaints. Think of specific examples from your past experiences that demonstrate your problem-solving skills and ability to retain customers.
✨Showcase Your Communication Skills
As a Retentions Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently, and be ready to demonstrate how you can build strong relationships with customers.
✨Highlight Your Teamwork Experience
Since the role involves liaising with various departments, be prepared to discuss your experience working in teams. Share examples of how you've collaborated effectively to achieve common goals.