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- Tasks: Join our team as a Retentions Advisor, making outbound calls to retain customers and resolve complaints.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions across 17 countries.
- Benefits: Enjoy 29 days holiday, birthday off, gym discounts, private healthcare, and more perks!
- Why this job: Be part of a dynamic team focused on customer satisfaction and career growth in a thriving company.
- Qualifications: Experience in call centres or customer service is a plus; strong communication and problem-solving skills required.
- Other info: All applicants must complete a DBS check, provided by the company if successful.
The predicted salary is between 24000 - 26000 £ per year.
Salary: Starting £24,000 basic increasing to £26,000 with role progression. Role includes uncapped commission (up to £50,000 OTE).
Working Hours: 37.5 hours per week. Shift Pattern: Monday to Friday between 9am until 5:30pm.
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 year's service.
We are currently hiring Retentions Advisors to join our customer care team in Newcastle! Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Role Responsibilities:
- Working in a call centre environment
- Making outbound calls to existing customers with the purpose of retaining them
- Dealing with escalated high-level complaints
- Establishing, building, and managing strong long-term customer relationships
- Ensuring customer satisfaction
- Liaising with various other departments both within the business and third parties
- Updating relevant information in our customers records
- Delivering first class customer service to customers
Essential skills:
- Experience in call centre environment, an outbound or an objections handling role would be beneficial
- Confident dealing with high level complaints
- Strong computer and MS office skills
- Excellent communication skills with problem solving attitude
- Attention to detail
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- The ability to multitask effectively whilst keeping a high level of service quality
- Teamworking skills
- Passionate and willing to learn in a dynamic environment
- Willing to accept new challenges
Benefits Package:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities:
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Ready to make your dream job a reality and #BeVerisure? Send us your CV and we'll get in touch!
ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.
Retentions Advisor employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Advisor
✨Tip Number 1
Familiarise yourself with Verisure's services and customer base. Understanding the company's mission to provide peace of mind through security will help you connect better with potential customers during your calls.
✨Tip Number 2
Practice handling objections and high-level complaints. Since you'll be dealing with escalated issues, role-playing scenarios with friends or family can boost your confidence and improve your problem-solving skills.
✨Tip Number 3
Brush up on your communication skills. Being able to convey empathy and understanding over the phone is crucial in a retention role, so consider joining workshops or online courses that focus on effective communication.
✨Tip Number 4
Network with current or former employees of Verisure. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Retentions Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in call centre roles or customer service. Emphasise skills like complaint handling and relationship building, as these are crucial for a Retentions Advisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle high-level complaints. Mention specific examples from your past experiences that demonstrate your problem-solving skills and attention to detail.
Highlight Relevant Skills: In your application, clearly outline your computer skills, communication abilities, and any experience with MS Office. These are essential for the role and should be prominently featured.
Show Enthusiasm for the Role: Express your eagerness to learn and grow within the company. Mention how you align with Verisure's mission of providing peace of mind to customers, which will show your commitment to the role.
How to prepare for a job interview at Verisure
✨Know the Company
Before your interview, take some time to research Verisure. Understand their mission, values, and the services they provide. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service and retention strategies. Be ready to discuss how you've handled complaints in the past and how you would approach retaining customers. Use specific examples to illustrate your points.
✨Showcase Your Communication Skills
As a Retentions Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. This will reflect your capability to handle customer interactions effectively.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss scenarios where you've successfully resolved issues or objections. Emphasise your problem-solving attitude and how it can contribute to customer satisfaction and retention at Verisure.
