At a Glance
- Tasks: Install and maintain security systems while providing excellent customer service.
- Company: Join Verisure, a leading provider of monitored security systems across Europe.
- Benefits: Competitive salary with uncapped commission, company van, and private healthcare.
- Other info: Enjoy ongoing training, career progression, and a diverse, inclusive work environment.
- Why this job: Combine technical skills with customer interaction in a rewarding field role.
- Qualifications: Strong communication skills and a proactive approach; sales experience is a plus.
The predicted salary is between 26440 - 50000 € per year.
Location: Reading
Job Type: Full-time, Permanent
Salary: £26,440 basic (increasing with progression) + uncapped commission (OTE up to £50,000)
Working Hours: 40 hours per week
Shift Pattern: 9am–6pm & 11am–8pm, Monday to Friday (including bank holidays). Saturdays required (one on, one off)
Holiday: 29 days annual leave, increasing to 31 days after 1 year
About the Role
We have an exciting opportunity for a Field Installation Engineer to join Verisure. This is a field-based technical role where you’ll install and maintain security systems while also interacting directly with customers, recommending upgrades and additional products to enhance their security setup. Training will be provided to help you develop these skills. Success in this role comes from delivering excellent service and confidently recommending the right solutions for each customer’s needs.
About Verisure
Verisure is a leading European provider of professionally monitored security systems, protecting over 5.1 million customers across 17 countries. With over 35 years of experience, we are known for innovation, service excellence, and customer satisfaction.
Key Responsibilities
- Conduct detailed assessments of customers’ properties and recommend tailored security improvements, including upgrades and additional products
- Install, service, and maintain Verisure alarm systems with a focus on first-time fix
- Provide expert advice to design systems that meet customer needs and risks
- Deliver clear and engaging system demonstrations to customers
- Troubleshoot faults and resolve technical issues, including repeat false alarms
- Identify and act on opportunities to enhance customer security through additional products and services (upselling)
- Manage stock, tools, and company vehicle in line with company standards
- Deliver consistently high levels of customer service and professionalism
What We’re Looking For
- Strong communication skills and a team-oriented mindset
- A proactive, problem-solving approach
- Comfortable using hand tools and working at height (step ladders)
- Full, clean manual driving licence
- Interest in technology and security systems
- Confidence in speaking with customers and recommending additional products or upgrades
- Previous experience in sales, upselling, or customer-facing roles is an advantage but not essential
Earnings & Performance
This role includes a performance-based commission structure, with earnings linked to:
- Successfully completing installations and service visits
- Recommending and securing additional products or system upgrades
Benefits
- Company van (with optional personal use)
- Fuel card (business use)
- Company smartphone
- Birthday off
- Uncapped commission structure
- Employee alarm discount
- Referral bonus scheme
- Gym Flex
- Pension plan
- Private healthcare
- Career progression opportunities
- PerkBox (discounts on retail, restaurants, and attractions)
Why Join Verisure?
A career with Verisure offers more than just a job. We provide ongoing training, clear progression paths, and opportunities to grow within an international business. Our strong focus on quality and service has built one of the most loyal customer bases in the industry.
Diversity & Inclusion
Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.
Additional Information
A full DBS check is required (provided by the company if successful)
Driving licence required
Apply Now
Ready to build a career where technical expertise and customer interaction go hand in hand? Apply today.
Be you. Be more. Be Verisure.
Field Installation Engineer in Reading employer: Verisure
Verisure is an exceptional employer that prioritises employee growth and development, offering comprehensive training and clear career progression paths within a dynamic international environment. With a strong emphasis on customer service excellence, employees enjoy a supportive work culture, competitive benefits including uncapped commission, private healthcare, and a range of perks that enhance work-life balance. Located in Reading, this role not only provides a fulfilling career as a Field Installation Engineer but also the opportunity to be part of a diverse and inclusive team dedicated to making a difference in security solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Installation Engineer in Reading
✨Tip Number 1
Get to know the company inside out! Research Verisure's products and services so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to explain technical stuff in simple terms is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will help you stand out as someone who can handle the demands of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Verisure team directly.
We think you need these skills to ace Field Installation Engineer in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Installation Engineer role. Highlight any customer-facing roles or technical experience you have, as this will show us you're a great fit for the job!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about working with Verisure and how your background aligns with our values. Be genuine and let your personality come through!
Show Off Your Communication Skills:Since this role involves interacting with customers, it's important to demonstrate your strong communication skills in your application. Use clear and engaging language to convey your ideas and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Verisure
✨Know Your Stuff
Familiarise yourself with Verisure's products and services. Understand the security systems they offer and be ready to discuss how you would approach installations and customer interactions. This shows your genuine interest in the role and helps you stand out.
✨Show Off Your Communication Skills
Since this role involves direct customer interaction, practice articulating your thoughts clearly. Think about how you would explain technical concepts to someone without a technical background. Role-playing with a friend can help you refine your delivery.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled challenges in previous roles. Whether it’s resolving a technical issue or upselling a product, showcasing your proactive problem-solving skills will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your enthusiasm for the role and the company. Inquire about training opportunities or how success is measured in the position. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
