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- Tasks: Evaluate call quality and enhance team performance in a dynamic environment.
- Company: Join a growing team in Newcastle with a focus on quality and retention.
- Benefits: Competitive salary, performance bonuses, and no weekend shifts.
- Other info: Enjoy a balanced work-life with Monday to Friday hours.
- Why this job: Make a real difference by improving call quality and team success.
- Qualifications: Experience in call quality assessment and a passion for team improvement.
The predicted salary is between 25000 - 26000 £ per year.
Role: Call Quality Specialist
Location: Newcastle (NE12 8BU)
Salary: £25,000 rising to £26,000 + performance bonus
Working Hours: Monday to Friday, 9:00 to 17:30 (no weekends)
We are hiring a Call Quality Specialist to join our growing Newcastle team. This is a 50/50 split role between call quality and hands-on retention, ideal for someone who understands what great calls look like and wants to play a key part in improving team performance.
QA Quality Auditor - nights employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QA Quality Auditor - nights
✨Tip Number 1
Get to know the company culture! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock calls or role-plays with a friend. This will help you feel more confident and ready to showcase your call quality skills.
✨Tip Number 3
Ask questions during your interview! Show your interest by asking about team dynamics or how success is measured in the role. It’s a great way to demonstrate your enthusiasm and engagement.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It keeps you on their radar and shows that you’re genuinely interested in the position. Plus, we love seeing candidates take that extra step!
We think you need these skills to ace QA Quality Auditor - nights
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what we're looking for in a Call Quality Specialist and how you can fit into our Newcastle team.
Tailor Your CV: When you're putting together your CV, make sure to highlight your relevant experience in call quality and retention. We love seeing how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Personal Cover Letter: A personal touch goes a long way! Write a cover letter that reflects your personality and explains why you’re excited about joining us at StudySmarter. Let us know how you can contribute to improving team performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Verisure
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Call Quality Specialist. Familiarise yourself with what constitutes great calls and how they impact team performance. This will help you demonstrate your knowledge during the interview.
✨Prepare for Scenario Questions
Expect to be asked about specific situations you've encountered in previous roles. Think of examples where you improved call quality or handled retention effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Passion for Quality
Express your enthusiasm for maintaining high standards in call quality. Share any relevant experiences or training that highlight your commitment to excellence. This will show the interviewers that you're genuinely invested in the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team's current challenges or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.