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- Tasks: Make outbound calls to book consultations and assist customers with queries.
- Company: Join Verisure, Europe's top provider of monitored security systems, protecting millions worldwide.
- Benefits: Enjoy 29 days holiday, private healthcare, gym discounts, and your birthday off!
- Why this job: Be part of a diverse team in a supportive culture focused on growth and development.
- Qualifications: Customer service experience, strong communication skills, and IT proficiency required.
- Other info: Opportunities for internal mobility and international career growth await you!
The predicted salary is between 18000 - 26000 £ per year.
Quorum Business Park, Newcastle, NE12 8BU
Salary: £22,250 + uncapped commission
Working Hours: 35 hours per week
Shift Pattern: Monday to Friday between 09:00am - 20:00pm including 45 minute paid break
Holidays: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years service
Verisure are looking for Customer Booking Agents to join our Outbound Contact Centre team in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Key Responsibilities:
- Conducting outbound calls and booking free consultation appointments with potential new customers
- Creating prospects and recording data in the system
- Responding to pre-sale customer queries as well as supporting internally about the products/services we offer
- Liaising internally with various departments to finalize the booking process as well as contracts
Essential Skills:
- Customer service experience from any background
- Organisational skills
- A polite, friendly, and informative telephone manner
- Ability to multitask effectively whilst keeping a high level of service quality
- Accurate data capture and typing skills
- Excellent communication skills with problem solving aptitude
- Competent IT and Microsoft Office skills
Benefits Package:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Enhanced maternity and paternity.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.
Diversity & Inclusion
Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Ready to join our team and make your dream job a reality? Apply today and we'll get in touch!
All employees must complete a DBS check, provided by Verisure to all successful candidates.
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Customer Booking Agent in Newcastle Upon Tyne
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding what you’ll be promoting will not only boost your confidence during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone manner by role-playing with a friend or family member. This will help you refine your communication skills and ensure you come across as polite and friendly, which is essential for this position.
✨Tip Number 3
Research common customer service scenarios and prepare responses. Being able to showcase your problem-solving skills and how you handle customer queries will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Verisure on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Outbound Customer Booking Agent in Newcastle Upon Tyne
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Outbound Customer Booking Agent. Familiarise yourself with the key tasks such as conducting outbound calls and booking appointments.
Tailor Your CV: Highlight your customer service experience and any relevant skills in your CV. Emphasise your organisational skills, communication abilities, and experience with data capture to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Verisure and how your skills can contribute to their mission of providing peace of mind to customers.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Verisure
✨Showcase Your Customer Service Skills
Since the role requires customer service experience, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain polite and friendly, even in challenging situations.
✨Demonstrate Organisational Skills
The job involves multitasking and accurate data capture. During the interview, discuss how you manage your time and organise tasks effectively. You might want to mention any tools or methods you use to stay organised.
✨Prepare for Common Questions
Anticipate questions related to problem-solving and communication skills. Think of scenarios where you had to resolve a customer issue or communicate complex information clearly. Practising these responses can help you feel more confident.
✨Research Verisure and Its Values
Understanding Verisure's mission and values will show your genuine interest in the company. Familiarise yourself with their services and recent developments in the security industry, so you can engage in meaningful conversations during the interview.
