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- Tasks: Make outbound calls to book consultations and assist customers with queries.
- Company: Join Verisure, Europe's top provider of monitored security systems protecting millions.
- Benefits: Enjoy 29 days holiday, birthday off, gym discounts, and private healthcare.
- Why this job: Be part of a diverse team in a supportive culture with growth opportunities.
- Qualifications: Customer service experience, strong communication skills, and IT proficiency required.
- Other info: Internal mobility and training available; inclusive employer welcoming all backgrounds.
The predicted salary is between 18000 - 26000 £ per year.
Quorum Business Park, Newcastle, NE12 8BU
Salary: £22,250 uncapped commission
Working Hours: 35 hours per week
Shift Pattern: Monday to Friday between 09:00am - 20:00pm including 45 minute paid break
Holidays: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years service
Verisure are looking for Customer Booking Agents to join our Outbound Contact Centre team in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team.
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Key Responsibilities:- Conducting outbound calls and booking free consultation appointments with potential new customers
- Creating prospects and recording data in the system
- Responding to pre-sale customer queries as well as supporting internally about the products/services we offer
- Liaising internally with various departments to finalize the booking process as well as contracts
- Customer service experience from any background
- Organisational skills
- A polite, friendly, and informative telephone manner
- Ability to multitask effectively whilst keeping a high level of service quality
- Accurate data capture and typing skills
- Excellent communication skills with problem solving aptitude
- Competent IT and Microsoft Office skills
At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Enhanced maternity and paternity.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.
Diversity & Inclusion:Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.
Ready to join our team and make your dream job a reality? Apply today and we'll get in touch!
All employees must complete a DBS check, provided by Verisure to all successful candidates.
Outbound Customer Booking Agent employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Customer Booking Agent
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding what you’ll be promoting will not only boost your confidence during the interview but also help you answer any questions about the company effectively.
✨Tip Number 2
Practice your telephone manner. Since this role involves outbound calls, ensure you can communicate clearly and politely. You might even want to do mock calls with friends or family to refine your approach.
✨Tip Number 3
Showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to multitask effectively in a busy call centre environment.
✨Tip Number 4
Prepare for common customer service scenarios. Be ready to discuss how you would handle difficult customers or resolve issues, as this will highlight your problem-solving aptitude and customer-centric approach.
We think you need these skills to ace Outbound Customer Booking Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Outbound Customer Booking Agent position. Tailor your application to highlight relevant experience in customer service and communication.
Craft a Compelling CV: Your CV should clearly showcase your customer service experience, organisational skills, and any relevant IT proficiency. Use bullet points for clarity and ensure it is well-structured and easy to read.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly your ability to multitask and maintain high service quality.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Verisure
✨Showcase Your Customer Service Skills
Since the role requires customer service experience, be prepared to discuss your previous roles and how you handled customer interactions. Use specific examples that highlight your ability to resolve issues and provide excellent service.
✨Demonstrate Organisational Skills
The job involves multitasking and managing data effectively. During the interview, mention any tools or methods you use to stay organised, and be ready to explain how you prioritise tasks in a busy environment.
✨Practice Your Communication Skills
Excellent communication is key for this position. Practice speaking clearly and confidently about your experiences. You might also want to prepare answers to common questions about handling difficult customers or explaining products.
✨Familiarise Yourself with the Company
Research Verisure and its services before the interview. Understanding their mission and values will help you align your answers with what they are looking for, showing that you are genuinely interested in the company and the role.
