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- Tasks: Make outbound calls to book consultations and assist customers with queries.
- Company: Join Verisure, Europe's top provider of monitored security systems protecting millions.
- Benefits: Enjoy birthday leave, gym discounts, private healthcare, and a world of perks.
- Why this job: Be part of a diverse team in a supportive culture focused on growth and development.
- Qualifications: Customer service experience, strong communication skills, and IT proficiency required.
- Other info: Opportunities for internal mobility and international career growth await you!
The predicted salary is between 20820 - 20820 £ per year.
Quorum Business Park, Newcastle, NE12 8BU
Salary: £20,820.80 + uncapped commission
Working Hours: 35 hours per week
Shift Pattern: Monday to Friday between 09:00am - 20:00pm including 45 minute paid break
Holidays: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years service
Verisure are looking for Customer Booking Agents to join our Outbound Contact Centre team in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Key Responsibilities:
- Conducting outbound calls and booking free consultation appointments with potential new customers
- Creating prospects and recording data in the system
- Responding to pre-sale customer queries as well as supporting internally about the products/services we offer
- Liaising internally with various departments to finalize the booking process as well as contracts
Essential Skills:
- Customer service experience from any background
- Organisational skills
- A polite, friendly, and informative telephone manner
- Ability to multitask effectively whilst keeping a high level of service quality
- Accurate data capture and typing skills
- Excellent communication skills with problem solving aptitude
- Competent IT and Microsoft Office skills
Benefits Package:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Enhanced maternity and paternity.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities:
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.
Diversity & Inclusion:
Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Ready to join our team and make your dream job a reality? Apply today and we'll get in touch!
All employees must complete a DBS check, provided by Verisure to all successful candidates.
Outbound Customer Booking Agent employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Customer Booking Agent
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding what you’ll be promoting will not only boost your confidence during the interview but also help you answer any questions about the offerings effectively.
✨Tip Number 2
Practice your telephone manner by role-playing with a friend or family member. This will help you develop a friendly and informative tone, which is crucial for an outbound customer booking agent.
✨Tip Number 3
Brush up on your organisational skills by creating a mock schedule for managing calls and appointments. This will demonstrate your ability to multitask and manage time effectively, which is essential for this role.
✨Tip Number 4
Prepare to discuss your previous customer service experiences. Think of specific examples where you solved problems or provided excellent service, as these will showcase your suitability for the role.
We think you need these skills to ace Outbound Customer Booking Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that match the job description. Emphasise your organisational skills, communication abilities, and any experience in a call centre environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Verisure and how your skills align with their mission of providing peace of mind to customers.
Highlight Relevant Skills: In your application, clearly outline your ability to multitask, maintain a high level of service quality, and accurately capture data. Use examples from previous roles to demonstrate these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Verisure
✨Showcase Your Customer Service Skills
Since the role requires customer service experience, be prepared to share specific examples from your past roles. Highlight situations where you successfully resolved customer issues or provided exceptional service.
✨Demonstrate Organisational Skills
The job involves multitasking and managing data effectively. During the interview, discuss how you prioritise tasks and keep track of information, perhaps by sharing a method or tool you use to stay organised.
✨Practice Your Telephone Manner
As you'll be making outbound calls, it's crucial to have a polite and friendly telephone manner. Consider doing mock calls with a friend to refine your tone and approach before the interview.
✨Familiarise Yourself with the Company
Research Verisure and its services thoroughly. Understanding their mission and values will help you align your answers with what they are looking for, showing that you're genuinely interested in the company.
