Verisure in Newcastle (UK) is seeking a hands-on Retention & Quality Specialist to split time between inbound retention calls and quality monitoring. The role combines coaching with active call handling to drive customer outcomes and compliance.
Monday–Friday, 9:00–17:30, with a salary of £25,000 rising to £26,000 plus a performance bonus. Based in Newcastle, you will balance on-the-phones work with monitoring and coaching responsibilities to uplift team performance while remaining hands-on with
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Phone-Based Retention & Quality Lead in Newcastle employer: Verisure
Verisure is an exceptional employer, offering a dynamic work environment in London where you can significantly impact public affairs and regulatory strategies for a leading security services provider. With a strong commitment to diversity, equity, and inclusion, employees benefit from a culture that values innovation and collaboration, alongside opportunities for professional growth within one of Europe's fastest-growing companies.
