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- Tasks: Monitor alarm signals and respond to incidents to keep customers safe.
- Company: Join Verisure, Europe's leading provider of monitored security systems.
- Benefits: Earn up to £32,100pa with bonuses, plus private healthcare and gym discounts.
- Why this job: Make a real difference in customer safety while working night shifts.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Enjoy career growth opportunities and a supportive, inclusive workplace.
The predicted salary is between 24500 - 32100 £ per year.
Location: Newcastle
Salary: Starting £24,500 (increasing to £26,500 with role progression) + £6,400 Night Shift Allowance (£30,900pa), with total potential earnings up to £32,100pa including performance & attendance bonus
Hours: Full-time, 37.5 hours per week
Shifts: Fixed night shifts: 8:15pm-7am or 9pm-7am, Monday to Sunday
Holidays: 23.5 days annual leave (including bank holidays) based on a 4-day working week, increasing to 25.5 days after 1 year of service
Start Date: 16th March 2026
About the Role
Verisure Services is the leading European provider of professionally monitored security systems. We are currently recruiting for our specialised Alarm Receiving Centre (ARC) team to cover night shifts. As an Alarm Call Handler, you will play a crucial role in keeping our customers safe by monitoring alarm signals, quickly assessing incidents, and taking appropriate action. You will work nights from our Newcastle Centre of Excellence.
Key Responsibilities
- React promptly to alarm incidents and customer requests
- Process alarm signals, review images, and liaise with police, ambulance, fire brigade, or security guards as required
- Make outbound calls to update customers during incidents
- Handle inbound customer calls professionally and efficiently
- Prevent false alarms, explain system use, and identify technical issues
- Follow strict security protocols and make accurate decisions under pressure
The Ideal Candidate Will Have
- Experience in providing excellent customer service
- Strong communication and problem-solving skills
- Patience and consideration when assisting customers over the phone
- Customer-focused mindset and a genuine passion for safety and security
- Ability to multitask effectively while maintaining high service quality
- Accuracy in data capture and typing
- Good IT and Microsoft Office skills
- Team-oriented and proactive in following protocols
Benefits Package
- Birthday off as a special treat
- Night Shift Allowance
- Access discounted gym and health club memberships
- Private healthcare and MediCash cash plan
- PerkBox access for discounts and freebies
- Employee referral rewards
- Discounts on Verisure alarm systems
- Cycle to Work Scheme
Career Opportunities
At Verisure, a role is more than just a job. We provide internal mobility, training and development, international opportunities, and tools to help you grow your skills.
Diversity & Inclusion
Verisure is an equal opportunities employer. We encourage applicants from all backgrounds and are committed to creating an inclusive, collaborative workplace. Please contact us if you have any specific requirements during the recruitment process.
Requirements
- All employees must complete a DBS check (provided by Verisure)
- All employees must be able to successfully obtain an SIA Licence (UK) or Private Security Authority License (IE) provided by Verisure
If you're interested in helping protect our customers and starting your career with Verisure, please apply now.
Nightshift Call Handler in Newcastle upon Tyne employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nightshift Call Handler in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the security industry. A personal recommendation can go a long way in landing that nightshift call handler role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and emergency response. We suggest role-playing with a friend to get comfortable with your answers and showcase your problem-solving skills.
✨Tip Number 3
Show your passion for safety and security during the interview. Share any relevant experiences or stories that highlight your commitment to keeping customers safe. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about working with us at Verisure.
We think you need these skills to ace Nightshift Call Handler in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role of Alarm Call Handler!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about safety and security, and how your skills make you the perfect fit for our night shift team.
Show Off Your Communication Skills: As an Alarm Call Handler, communication is key. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Verisure
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Alarm Call Handler. Familiarise yourself with the key tasks like processing alarm signals and liaising with emergency services. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about keeping customers safe, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you handled calls professionally or resolved issues effectively, as this will highlight your suitability for the job.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Practice responding to situations where you need to make quick decisions under pressure. This will show that you can think on your feet and handle emergencies, which is crucial for this position.
✨Demonstrate Team Spirit
Being part of a team is essential in this role. Be prepared to discuss how you work well with others and follow protocols. Share examples of times when you collaborated with colleagues to achieve a common goal, as this will reflect your proactive attitude and commitment to teamwork.