At a Glance
- Tasks: Deliver top-notch customer service and solve technical issues in a dynamic team.
- Company: Join Verisure, Europe's leading security provider with a mission to protect families.
- Benefits: Enjoy 29 days holiday, birthday off, gym discounts, and private healthcare.
- Other info: Great career growth opportunities and a diverse, inclusive work culture.
- Why this job: Make a real difference by helping customers feel safe and secure.
- Qualifications: 6 months of customer service experience and strong communication skills.
Salary: Starting at £26,133 increasing with role progression plus £1,200 performance based bonus
Working Hours: 40 hours per week Shift Patterns: 8 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)
Holidays: 29 days holidays (increases to 31 days after 12 months’ service) including bank holidays.
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Role Responsibilities- Provide excellent customer experience front line assistance and help with technical issues within our busy customer service team
- Dealing with customer complaints effectively over email and WhatsApp
- Answer customers’ queries on how to use the alarm system or providing technical help within our agreed service times.
- Assist customers regarding invoices and taking payments
- Ensure First Call Resolution at any time in any communication channel
- Update relevant information in our customers’ records
- 6 months’ experience in customer service including call centre and retail.
- Excellent communication skills with problem solving attitude
- Customer oriented, genuine passionate about customers' security and safety.
- Ability to multitask effectively whilst keeping a high level of service quality
- Strong computer and MS office skills.
- We welcome applications from different experiences including retail and call centre
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enhanced maternity and paternity scheme.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.
Diversity and InclusionVerisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.
Legal RequirementsAll employees must complete a DBS check, provided by Verisure to all successful candidates.
Multi-Channel Customer Service Advisor in Newcastle upon Tyne employer: Verisure
Verisure is an exceptional employer located in Newcastle, offering a vibrant work culture that prioritises employee well-being and development. With competitive salaries, generous holiday allowances, and a range of benefits including private healthcare and gym memberships, we foster an inclusive environment where employees can thrive and grow their careers. Join us to be part of a team dedicated to providing peace of mind to our customers while enjoying meaningful work and ample opportunities for progression.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Channel Customer Service Advisor in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Verisure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Verisure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Multi-Channel Customer Service Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Verisure:Your cover letter is your chance to shine! Tell us why you want to work at Verisure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Verisure!
How to prepare for a job interview at Verisure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
