At a Glance
- Tasks: Lead a dynamic team, manage schedules, and ensure top-notch service delivery.
- Company: Join Verisure, a rapidly growing company that values diversity and collaboration.
- Benefits: Enjoy perks like discounts, medical cover, gym membership, and career progression.
- Other info: Embrace continuous learning and thrive in a fast-paced setting.
- Why this job: Make a real impact in a supportive environment while advancing your career.
- Qualifications: Team management experience and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
- Field Scheduling Planning & Assurance Team Manager
- Quorum Business Park, Longbenton - NE12 8BU
Salary
£30,000 per annum + performance based bonus paid quarterly
Working hours
37.5 hours per week, shift pattern between 9am – 8pm Monday-Friday
Holidays
21 days holidays (increasing to 23 days after 1 year’s service) plus bank holidays
We are seeking a passionate and dedicated Team Manager to join our Field Service Planning and Assurance (FSPA) Department.
This role is ideal for someone who is ambitious, embraces new challenges, and thrives in a fast-paced, dynamic environment where continuous learning is key.
This is a fantastic opportunity to build a long-term career, contribute meaningfully to the department’s success, and grow professionally within a supportive and forward-thinking team.
Responsibilities of FSPA Team Manager
- Day‑to‑day management of the team including shift scheduling to ensure enough coverage to meet operational needs.
- Supporting and managing the existing teams, floor walking to ensure the team is working efficiently and the service level is maintained.
- Performance management, such as regular coaching to ensure employee performance, identify performance related issues using reports and dashboards and develop an improvement action plan.
- Regular meetings with the team to communicate expectations, provide updates and ensure clear communication flow.
- Call, e‑mail and chat monitoring and reporting.
- Manager Call backs / Escalations.
- Provide field planning solutions.
- Set up New Starters.
- Monthly business review with Supervisor.
What we’re looking for in a FSPA Team Manager
- Experience in team management.
- Excellent communication skills with problem solving attitude.
- Computer skills with good knowledge of MS office, including Excel and Power Point for reporting and presentations.
- Strong organisational and planning skills.
- Ability to multitask effectively whilst keeping a high level of service scheduling quality.
- Team player who has a genuine interest in helping others.
- Attention to detail and accuracy skills are important.
- Proactive and target driven.
- Experience using workforce planning / ERP software highly preferable.
- Experience using Oracle Field Service Cloud highly desirable.
Benefits Package
- Perkbox discounts
- Pension Scheme
- Medical Insurance Cover (Bupa & Medi Cash)
- Birthday Off (after probation)
- Gym Flex
- Cycle to work Scheme
- Attractive Maternity / Paternity pay
- Employee Referral Scheme
- Long Term Service Awards
- Career Progression (performance based), with a business that is rapidly growing
- Free parking
- Employee alarm discount programme (after completion of probation)
- Equal Opportunities
Verisure is an equal opportunities employer.
We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply.
We champion an inclusive and collaborative culture and empower all employees to succeed and grow.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
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