Verisure is seeking a Customer Service Team Manager in Newcastle upon Tyne to lead a high-performing team and shape excellent customer experience. You will coach staff, manage performance, and ensure adherence to KPIs and processes in a fast-paced support environment.
You will develop reporting packs, drive continuous improvement, and collaborate with cross-functional teams to deliver a consistent customer journey. This role requires strong leadership and a hands-on approach to people management.
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Customer Service Team Leader and Performance Coach in Newcastle upon Tyne employer: Verisure
Verisure is an exceptional employer, offering a dynamic work environment in London where you can significantly impact public affairs and regulatory strategies for a leading security services provider. With a strong commitment to diversity, equity, and inclusion, employees benefit from a culture that values innovation and collaboration, alongside opportunities for professional growth within one of Europe's fastest-growing companies.
