Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create and manage customer communication strategies and email campaigns.
- Company: Join Verisure, a leading provider of monitored security systems in Europe.
- Benefits: Enjoy competitive salary, hybrid working, birthday off, and health perks.
- Why this job: Make a real impact on customer experience and grow your career.
- Qualifications: Experience in CRM communications and email automation tools required.
- Other info: Dynamic team with opportunities for training, development, and international growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: Newcastle upon Tyne- NE12 8BU
Full-time
Competitive Salary
Working Hours: 40 hours per week, Mon-Fri, 9am – 6pm, hybrid working (3 in the office, 2 from home), early finish Fridays
Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service
We are seeking to hire an experienced, hands on, CRM Executive to assist in developing and improving Verisure’s communications with our customers. As a CRM Executive, reporting to the Customer Experience Manager, you will work proactively and strategically on all customer communications. You will be an integral part of the Customer Marketing team, defining multi-channel journeys, streamlining operations and coordinating communication across target audiences. The ideal candidate will have a proven track record of creating email journeys, creating templates and achieving business goals.
Responsibilities:
- Create and manage a communication strategy
- Develop and implement customer communication journeys
- Design email templates and calls-to-action (CTAs)
- Monitor and evaluate the success of email campaigns against key business KPIs
- Segment our portfolio based on customer behaviour and engagement
- Analyse email data to gain insights and make data-driven decisions
- Recommend improvements to optimise email campaign performance
- Develop and maintain documentation and road maps for email processes, A/B tests, and promotions
Qualifications:
- BA/BS or equivalent working experience
- Past experience with CRM email communications to an existing customer base
- Experience with email automation tools
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Good time-management skills
- Great interpersonal and communication skills
Benefits Package:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen
- Stay active with discounted gym and health club memberships.
- Access private healthcare with BUPA and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn cash rewards through our employee referral program.
- Enhanced maternity and paternity scheme.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities:
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Ready to make your dream job a reality and #BeVerisure? Send us your CV and we’ll get in touch!
ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.
Customer Relationship Management Executive in Newcastle upon Tyne employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Executive in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Relationship Management Executive in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Executive role. Highlight your experience with email communications and any relevant tools you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer communication and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements. Did you improve email campaign performance? Share those metrics! We’re all about data-driven decisions, so let us see your impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Verisure
✨Know Your CRM Inside Out
Before the interview, make sure you’re well-versed in CRM systems and email automation tools. Brush up on your knowledge of customer communication strategies and be ready to discuss how you've successfully implemented them in the past.
✨Showcase Your Email Campaign Success
Prepare specific examples of email campaigns you've created or managed. Highlight the KPIs you monitored and how your efforts led to improved customer engagement. This will demonstrate your hands-on experience and results-driven mindset.
✨Be Ready to Analyse Data
Since the role involves analysing email data for insights, come prepared to discuss how you’ve used data to inform your decisions. Think of a time when your analysis led to a significant improvement in campaign performance.
✨Demonstrate Your Interpersonal Skills
As a CRM Executive, you'll need to work closely with various teams. Be ready to share examples of how you've effectively communicated and collaborated with others in previous roles. This will show that you can thrive in a team-oriented environment.