At a Glance
- Tasks: Create and manage customer communication strategies and email campaigns.
- Company: Join Verisure, a leading provider of monitored security systems in Europe.
- Benefits: Enjoy your birthday off, gym discounts, private healthcare, and more!
- Other info: Great career growth opportunities and a supportive team environment.
- Why this job: Make a real impact on customer experience while developing your skills.
- Qualifications: Experience in CRM communications and email automation tools required.
The predicted salary is between 31950 - 39050 £ per year.
Location: Newcastle COE - NE12 8BU
Full-time
Competitive Salary
Working Hours: 40 hours per week, Mon-Fri, 9am – 6pm, hybrid working, early finish Fridays
Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years' service
We are seeking to hire an experienced, hands-on, CRM Executive to assist in developing and improving Verisure's communications with our customers. As a CRM Executive, reporting to the Customer Experience Manager, you will work proactively and strategically on all customer communications. You will be an integral part of the Customer Marketing team, defining multi-channel journeys, streamlining operations and coordinating communication across target audiences. The ideal candidate will have a proven track record of creating email journeys, creating templates and achieving business goals.
Responsibilities:
- Create and manage a communication strategy
- Develop and implement customer communication journeys
- Design email templates and calls-to-action (CTAs)
- Monitor and evaluate the success of email campaigns against key business KPIs
- Segment our portfolio based on customer behaviour and engagement
- Analyse email data to gain insights and make data-driven decisions
- Recommend improvements to optimise email campaign performance
- Develop and maintain documentation and road maps for email processes, A/B tests, and promotions
Qualifications:
- BA/BS or equivalent working experience
- Past experience with CRM email communications to an existing customer base
- Experience with email automation tools
- Sense of ownership and pride in your performance and its impact on company's success
- Critical thinker and problem-solving skills
- Good time-management skills
- Great interpersonal and communication skills
Benefits Package:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen
- Stay active with discounted gym and health club memberships.
- Access private healthcare with BUPA and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn cash rewards through our employee referral program.
- Enhanced maternity and paternity scheme.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities:
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Ready to make your dream job a reality and #BeVerisure? Send us your CV and we'll get in touch!
ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.
CRM Executive in Newcastle upon Tyne employer: Verisure
Verisure is an exceptional employer, offering a dynamic work environment in Newcastle where Project Managers can thrive. With a strong focus on employee development and progression, you will have the opportunity to lead diverse projects across IT, Operations, and Compliance while enjoying a hybrid working model that promotes work-life balance. The culture at Verisure encourages innovation and collaboration, ensuring that every team member plays a vital role in delivering high-quality services and achieving personal career goals.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Executive in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Verisure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Verisure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Executive in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Verisure:Your cover letter is your chance to shine! Tell us why you want to work at Verisure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Verisure!
How to prepare for a job interview at Verisure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
