Verisure is hiring a Contact Centre Trainer in Newcastle upon Tyne to lead training across Retentions, Upselling and Move/Take Over teams. You will deliver induction programmes, refreshers and targeted modules, working with managers to close knowledge gaps and improve customer interactions.
You will design engaging content, use PowerPoint and learning platforms, and provide coaching to enhance performance across the contact centre operations.
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Contact Centre Training Lead in Newcastle upon Tyne employer: Verisure
Verisure is an exceptional employer, offering a dynamic work environment in London where you can significantly impact public affairs and regulatory strategies for a leading security services provider. With a strong commitment to diversity, equity, and inclusion, employees benefit from a culture that values innovation and collaboration, alongside opportunities for professional growth within one of Europe's fastest-growing companies.
