At a Glance
- Tasks: Manage unpaid consumer debt and negotiate payments in a call centre.
- Company: Verisure, a leading company in customer service and collections.
- Benefits: Starting salary of £24,000, performance bonus, private healthcare, and discounts.
- Other info: Full-time role with opportunities for career progression.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a customer-focused mindset.
The predicted salary is between 24000 - 26000 € per year.
Verisure in Newcastle upon Tyne is looking for a Collections Advisor to manage unpaid consumer debt effectively within a call centre environment. The successful candidate will negotiate payments and document customer interactions to achieve outstanding service quality.
This role is full-time, offering a starting salary of £24,000 with potential progression up to £26,000. Benefits include a performance bonus, private healthcare, and discounted memberships.
Collections Advisor: Target‑Driven, Customer‑Focused in Newcastle upon Tyne employer: Verisure
Verisure is an exceptional employer located in Newcastle upon Tyne, offering a dynamic work environment where Collections Advisors can thrive. With a strong focus on employee development, competitive salaries, and attractive benefits such as performance bonuses and private healthcare, Verisure fosters a culture of support and growth, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor: Target‑Driven, Customer‑Focused in Newcastle upon Tyne
✨Tip Number 1
Research Verisure and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! As a Collections Advisor, you'll need to handle sensitive conversations. Role-playing with a friend can help you feel more confident when discussing payment options with customers.
✨Tip Number 3
Prepare some examples of how you've provided outstanding customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Collections Advisor: Target‑Driven, Customer‑Focused in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing customer interactions and negotiating payments. We want to see how you’ve excelled in similar roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Collections Advisor role. Share specific examples of how you’ve provided outstanding service in the past.
Showcase Your Target-Driven Mindset:Since this role is all about being target-driven, make sure to mention any relevant metrics or goals you’ve achieved in previous positions. We love seeing numbers that demonstrate your success!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Verisure
✨Know Your Numbers
As a Collections Advisor, you'll be dealing with unpaid consumer debt, so brush up on your financial knowledge. Understand key metrics related to debt collection and be ready to discuss how you can help improve these figures.
✨Showcase Your Negotiation Skills
Prepare examples of past experiences where you've successfully negotiated payments or resolved conflicts. This will demonstrate your ability to handle challenging conversations while maintaining a customer-focused approach.
✨Familiarise Yourself with Verisure
Research Verisure and their services. Knowing their values and how they operate will help you align your answers with what they’re looking for in a candidate, showing that you're genuinely interested in the role.
✨Practice Active Listening
In a call centre environment, listening is key. During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value communication and are focused on providing outstanding service.
