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- Tasks: Respond to alarm activations and coordinate emergency responses in high-pressure situations.
- Company: Join Verisure, a leading provider of monitored security systems across Europe.
- Benefits: Enjoy competitive pay, performance bonuses, private healthcare, and 29 days annual leave.
- Why this job: Make a real difference by protecting people and property every day.
- Qualifications: No experience needed; just bring your customer service skills and calm approach.
- Other info: Full training provided with opportunities for career growth and development.
The predicted salary is between 19600 - 21000 £ per year.
Location: Quorum Business Park, Newcastle (NE12 8BU)
Hours: 24 hours per week | Rota-based evening shifts (3:30pm - 8:30pm)
Salary: £24,500 starting salary, rising to £26,500 with progression (pro-rata)
Bonus: Up to £1,200 performance & attendance bonus (pro-rata)
Be the first response when it matters most. At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring operation. When a customer's alarm is triggered, you are the calm, decisive voice that takes control, assessing the situation, protecting people and property, and coordinating the right response. Based at our Newcastle Centre of Excellence, you'll work as part of a highly trained Alarm Receiving Centre team, supporting customers across the UK every day of the year.
What you'll be doing:
- Responding quickly and accurately to alarm activations
- Monitoring alarm signals, reviewing images and assessing incidents
- Contacting emergency services (police, ambulance, fire brigade) when required
- Making fast, confident decisions while following strict security protocols
- Handling inbound customer calls and providing reassurance during incidents
- Making outbound calls to keep customers informed
- Preventing false alarms by advising customers on system use
- Identifying potential technical issues and escalating where needed
What we're looking for:
- You don't need security experience as we provide full training. What matters most is how you handle people and pressure.
- Experience delivering excellent customer service
- Clear, confident communication skills
- Calm and patient approach, even in high-pressure situations
- Strong problem-solving and decision-making ability
- Ability to multitask while maintaining accuracy and quality
- Comfortable following processes and protocols precisely
- Good IT skills and accurate data entry
- A team-focused attitude and willingness to support others
We welcome applicants from backgrounds such as retail, hospitality, call centres, emergency services, NHS 111, or control room environments.
What you'll get in return:
- 29 days annual leave including bank holidays (pro-rata, rising to 31 with service)
- Your birthday off
- Performance & attendance bonus (pro-rata)
- Private healthcare options (BUPA & MediCash)
- PerkBox rewards, discounts and freebies
- Discounted gym and health club memberships
- Onsite coffee shop and canteen
- Employee referral bonuses
- Discounted Verisure alarm systems
- Cycle to Work Scheme
- Ongoing training, development and internal career opportunities
About Verisure: Verisure is the leading European provider of professionally monitored security systems, protecting over 5.1 million families and businesses across 17 countries. With over 35 years of experience, we're known for innovation, customer focus, and industry-leading response services.
Diversity & Inclusion: Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need any adjustments during the recruitment process, please let us know.
Important information: All successful candidates will be required to:
- Complete a DBS check (provided by Verisure)
- Obtain an SIA Licence (UK) and Private Security Authority Licence (IE) fully supported and funded by Verisure
Ready to start a career where every shift makes a difference? Apply today and we'll be in touch. Be you. Be more. Be Verisure.
Alarm Call Handler (Permanent, Part-Time Evening) in Newcastle upon Tyne employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alarm Call Handler (Permanent, Part-Time Evening) in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Verisure. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. Focus on how you'd handle high-pressure situations, as this is key for an Alarm Call Handler. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you've provided excellent service or handled difficult situations. Be ready to share these stories during your interview to demonstrate your calm and patient approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Verisure team. Don’t miss out on this opportunity!
We think you need these skills to ace Alarm Call Handler (Permanent, Part-Time Evening) in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've handled tough situations and provided support to customers, as this is key for the Alarm Call Handler role.
Be Clear and Confident: When writing your application, use clear and confident language. This reflects the communication skills we’re looking for, especially since you'll be the voice of reassurance during incidents.
Tailor Your Application: Don’t just send a generic application! Tailor it to the job description. Mention specific skills or experiences that relate directly to the responsibilities of an Alarm Call Handler.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to us directly!
How to prepare for a job interview at Verisure
✨Know the Role Inside Out
Before your interview, make sure you understand what an Alarm Call Handler does. Familiarise yourself with the responsibilities listed in the job description, like responding to alarm activations and contacting emergency services. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves handling customer calls during stressful situations, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific instances where you remained calm under pressure and resolved issues effectively.
✨Practice Clear Communication
Effective communication is key for this position. During the interview, practice speaking clearly and confidently. You might even want to rehearse answers to common interview questions with a friend or family member to ensure you convey your thoughts well.
✨Demonstrate Problem-Solving Abilities
The ability to make quick decisions is crucial for an Alarm Call Handler. Prepare to discuss scenarios where you've had to think on your feet and solve problems efficiently. Highlight your decision-making process and how you prioritised tasks in those situations.