Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Respond to alarm activations and coordinate emergency responses with confidence.
- Company: Join Verisure, a leading provider of monitored security systems in Europe.
- Benefits: Enjoy 29 days annual leave, private healthcare, and performance bonuses.
- Why this job: Make a real difference by protecting people and property every day.
- Qualifications: No experience needed; just bring your customer service skills and calm approach.
- Other info: Full training provided, with opportunities for career growth and development.
The predicted salary is between 24500 - 26500 £ per year.
Location: Quorum Business Park, Newcastle (NE12 8BU)
Hours: 37.5 hours per week | Rota based day shifts (5 days out of 7)
Salary: £24,500 starting salary, rising to £26,500 with progression
Bonus: Up to £1,200 performance & attendance bonus
Shifts: Covers the PM up to 10pm.
Start Date: 16th March (training will be full time, Monday to Friday for 4 weeks to start)
Be the first response when it matters most. At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring operation. When a customer's alarm is triggered, you are the calm, decisive voice that takes control, assessing the situation, protecting people and property, and coordinating the right response. Based at our Newcastle Centre of Excellence, you'll work as part of a highly trained Alarm Receiving Centre team, supporting customers across the UK every day of the year. This is a permanent, full time.
What you'll be doing
- Responding quickly and accurately to alarm activations
- Monitoring alarm signals, reviewing images and assessing incidents
- Contacting emergency services (police, ambulance, fire brigade) when required
- Making fast, confident decisions while following strict security protocols
- Handling inbound customer calls and providing reassurance during incidents
- Making outbound calls to keep customers informed
- Preventing false alarms by advising customers on system use
- Identifying potential technical issues and escalating where needed
What we're looking for
- You don't need security experience as we provide full training. What matters most is how you handle people and pressure.
- Experience delivering excellent customer service
- Clear, confident communication skills
- Calm and patient approach, even in high-pressure situations
- Strong problem-solving and decision-making ability
- Ability to multitask while maintaining accuracy and quality
- Comfortable following processes and protocols precisely
- Good IT skills and accurate data entry
- A team-focused attitude and willingness to support others
We welcome applicants from backgrounds such as retail, hospitality, call centres, emergency services, NHS 111, or control room environments.
What you'll get in return
- 29 days annual leave including bank holidays (rising to 31 days with service)
- Your birthday off
- Performance & attendance bonus
- Private healthcare options (BUPA & MediCash)
- PerkBox rewards, discounts and freebies
- Discounted gym and health club memberships
- Onsite coffee shop and canteen
- Employee referral bonuses
- Discounted Verisure alarm systems
- Cycle to Work Scheme
- Ongoing training, development and internal career opportunities
About Verisure
Verisure is the leading European provider of professionally monitored security systems, protecting over 5.1 million families and businesses across 17 countries. With over 35 years of experience, we're known for innovation, customer focus, and industry-leading response services.
Diversity & Inclusion
Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need any adjustments during the recruitment process, please let us know.
Important information
All successful candidates will be required to:
- Complete a DBS check (provided by Verisure)
- Obtain an SIA Licence (UK) and Private Security Authority Licence (IE) - fully supported and funded by Verisure
Ready to start a career where every shift makes a difference? Apply today and we'll be in touch. Be you. Be more. Be Verisure.
Alarm Call Handler (Permanent, Full-Time Evening / PM Shift Only) in Newcastle upon Tyne employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alarm Call Handler (Permanent, Full-Time Evening / PM Shift Only) in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Verisure. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and decision-making. Role-play with a friend or family member to get comfortable with your responses. The more you practice, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your soft skills! In this role, being calm under pressure is key. Share examples from your past experiences where you've handled stressful situations effectively. This will demonstrate that you have what it takes to be an Alarm Call Handler.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Alarm Call Handler (Permanent, Full-Time Evening / PM Shift Only) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Alarm Call Handler role. Highlight any relevant experience, especially in customer service or high-pressure situations, to show us you're the right fit!
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your ability to convey information effectively. Keep your language straightforward and confident, just like you would when handling a call.
Be Yourself: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for helping others and how you handle pressure – it’ll make you stand out!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the quickest way for us to receive your application and get you on the path to joining our team at Verisure!
How to prepare for a job interview at Verisure
✨Know the Role Inside Out
Before your interview, make sure you understand what an Alarm Call Handler does. Familiarise yourself with the responsibilities like responding to alarm activations and contacting emergency services. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves handling customer calls, be ready to share examples of your previous customer service experience. Highlight situations where you remained calm under pressure and provided reassurance, as these qualities are crucial for success in this position.
✨Practice Clear Communication
Effective communication is key in this job. During the interview, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts, especially in high-pressure scenarios.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've tackled challenges in the past. Think of specific examples where you made quick decisions or solved problems effectively. This will show that you can handle the fast-paced environment of an Alarm Call Handler.