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For Companies At a Glance
- Tasks: React to incidents, process alarm signals, and liaise with emergency services.
- Company: Join Verisure, a leading security company protecting millions across Europe.
- Benefits: Competitive salary, birthday off, gym discounts, and private healthcare.
- Why this job: Make a real difference in people's safety while developing your skills.
- Qualifications: Customer service experience and excellent communication skills are a plus.
- Other info: Dynamic team environment with great career growth opportunities.
The predicted salary is between 19600 - 21000 £ per year.
Responsibilities
- Reacting to incidents in a timely manner
- Processing alarm signals received from customer's premises, reviewing images, liaising with guard/police/ambulance/fire brigade as part of monitoring duties
- Contacting emergency services on behalf of the customer, relaying key information about the incident and requesting a response
- Making quick and accurate choices following strict security protocols
- Making outbound calls to communicate what is happening during an incident and to ensure customer's security
- Receiving inbound calls from customers and handling their requests
- Preventing false alarms, explaining how to use the system and detecting technical issues
Experience in providing excellent customer service
- Excellent communication skills with problem solving attitude
- Ability to show patience and consideration towards customers via telephone
- Customer oriented, genuinely passionate about customers' security and safety
- Ability to multitask effectively whilst keeping a high level of service quality
- Proactive and able to follow strict protocols accurately
- Accurate data capture and typing skills
- Good IT and Microsoft Office skills
- A selfless team player
Qualifications & Skillsets
We welcome applications from different experiences including retail, bar work, call centre, 111 call handlers and emergency call handlers.
Company overview
Verisure Services are a leading security company with new career opportunities. We are hiring within our specialised team of Alarm Receiving Centre Ambassadors based in Quorum Business Park, Newcastle Upon Tyne. When a customer's alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Salary & working hours
- Salary: Starting at £24,500 pro rata, increasing to £26,500 pro rata with role progression + up to £1,200 performance & attendance bonus.
- Working Hours: 24 hours per week
- Shift Pattern: AM Shifts ranging between 7am - 12pm
- Holidays: 29 days pro rata including bank holidays, increasing to 31 days pro rata after 1 years' service.
Benefits
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare with BUPA and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn cash rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Career opportunities
Verisure Career Opportunities: A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
Alarm Call Handler (Part-Time Mornings) in Newcastle upon Tyne employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alarm Call Handler (Part-Time Mornings) in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Verisure. Understand their mission and values, especially how they prioritise customer security. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice your communication skills! As an Alarm Call Handler, you'll need to be clear and concise. Try role-playing with a friend or family member to simulate handling calls and responding to incidents. It’ll boost your confidence!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve had to think on your feet or resolve issues quickly. Be ready to share these during your interview to demonstrate your ability to handle emergencies.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you're proactive, which is a key trait for this role!
We think you need these skills to ace Alarm Call Handler (Part-Time Mornings) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Alarm Call Handler role. Highlight any relevant experience, especially in customer service or emergency response, to show us you’re the right fit for our team.
Show Off Your Communication Skills: Since this role involves a lot of communication, let your writing reflect your ability to convey information clearly and effectively. Use straightforward language and keep it professional yet friendly – we want to see your personality shine through!
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples from your past experiences where you’ve successfully handled challenging situations or resolved issues quickly. This will demonstrate your proactive approach and ability to follow protocols.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Verisure!
How to prepare for a job interview at Verisure
✨Know Your Stuff
Before the interview, make sure you understand the role of an Alarm Call Handler. Familiarise yourself with the responsibilities like processing alarm signals and liaising with emergency services. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you demonstrated patience and problem-solving skills, as these are key for the job.
✨Practice Multitasking Scenarios
During the interview, you might be asked how you would handle multiple calls or incidents at once. Prepare by thinking through scenarios where you had to multitask effectively while maintaining high service quality. This will highlight your ability to stay calm under pressure.
✨Be Proactive and Protocol-Savvy
Understand the importance of following strict security protocols. Be ready to discuss how you would react in emergency situations and ensure you convey your proactive attitude. This will demonstrate that you can handle the responsibilities of the role with care and precision.
