At a Glance
- Tasks: Respond to alarm activations and provide reassurance during incidents.
- Company: Join Verisure, the leading provider of monitored security systems in Europe.
- Benefits: Enjoy 29 days annual leave, private healthcare, and performance bonuses.
- Other info: Full training provided, with opportunities for career growth and development.
- Why this job: Make a real difference by protecting people and property every day.
- Qualifications: No experience needed; just bring your customer service skills and calm approach.
The predicted salary is between 25500 - 26500 £ per year.
Location: Quorum Business Park, Newcastle (NE12 8BU)
Hours: 24 hours per week | Rota based day shifts (5 days out of 7 Monday - Sunday)
Salary: £25,500 starting salary (pro rata), rising to £26,500 with progression
Bonus: Up to £1,200 performance & attendance bonus
Shift: Part Time AM shift (7:00am to 12:00pm)
Start Date: 10th August (please note, candidates must be fully available for this start date. Training will be full time, Monday to Friday for 4 weeks to start)
Be the first response when it matters most. At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring operation. When a customer’s alarm is triggered, you are the calm, decisive voice that takes control, assessing the situation, protecting people and property, and coordinating the right response. Based at our Newcastle Centre of Excellence, you’ll work as part of a highly trained Alarm Receiving Centre team, supporting customers across the UK every day of the year. This is a part-time role.
What you’ll be doing:
- Responding quickly and accurately to alarm activations
- Monitoring alarm signals, reviewing images and assessing incidents
- Contacting emergency services (police, ambulance, fire brigade) when required
- Making fast, confident decisions while following strict security protocols
- Handling inbound customer calls and providing reassurance during incidents
- Making outbound calls to keep customers informed
- Preventing false alarms by advising customers on system use
- Identifying potential technical issues and escalating where needed
What we’re looking for:
- You don’t need security experience as we provide full training. What matters most is how you handle people and pressure.
- Experience delivering excellent customer service
- Clear, confident communication skills
- Calm and patient approach, even in high-pressure situations
- Strong problem-solving and decision-making ability
- Ability to multitask while maintaining accuracy and quality
- Comfortable following processes and protocols precisely
- Good IT skills and accurate data entry
- A team-focused attitude and willingness to support others
We welcome applicants from backgrounds such as retail, hospitality, call centres, emergency services, NHS 111, or control room environments.
What you’ll get in return:
- 29 days’ annual leave including bank holidays (rising to 31 days with service)
- Your birthday off
- Performance & attendance bonus
- Private healthcare options (BUPA & MediCash)
- PerkBox rewards, discounts and freebies
- Discounted gym and health club memberships
- Onsite coffee shop and canteen
- Employee referral bonuses
- Discounted Verisure alarm systems
- Cycle to Work Scheme
- Ongoing training, development and internal career opportunities
About Verisure:
Verisure is the number 1 leading European provider of professionally monitored security systems, protecting over 6.2 million families and businesses across 17 countries. With over 35 years of experience, we’re known for innovation, customer focus, and industry-leading response services.
Diversity & Inclusion:
Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need any adjustments during the recruitment process, please let us know.
Important information:
All successful candidates will be required to:
- Complete a DBS check (provided by Verisure)
- Obtain an SIA Licence (UK) and Private Security Authority Licence (IE) - fully supported and funded by Verisure
Ready to start a career where every shift makes a difference? Apply today and we’ll be in touch.
Be you. Be more. Be Verisure.
Alarm Call Handler (Part-Time AM) in Newcastle upon Tyne employer: Verisure
Verisure is an exceptional employer, offering a dynamic work environment in Newcastle where Project Managers can thrive. With a strong focus on employee development and progression, you will have the opportunity to lead diverse projects across IT, Operations, and Compliance while enjoying a hybrid working model that promotes work-life balance. The culture at Verisure encourages innovation and collaboration, ensuring that every team member plays a vital role in delivering high-quality services and achieving personal career goals.
