At a Glance
- Tasks: Be the calm voice in emergencies, responding to alarm activations and coordinating help.
- Company: Join Verisure, a leading provider of monitored security systems across Europe.
- Benefits: Enjoy competitive pay, performance bonuses, private healthcare, and 29 days annual leave.
- Other info: Great career growth opportunities and a fun, inclusive work environment.
- Why this job: Make a real difference every shift while developing your skills in a supportive team.
- Qualifications: No experience needed; just bring your customer service skills and calm approach.
The predicted salary is between 19500 - 21000 £ per year.
Location: Quorum Business Park, Newcastle (NE12 8BU)
Hours: 24 hours per week | Rota-based evening shifts (3:30pm 8:30pm)
Salary: £24,500 starting salary, rising to £26,500 with progression (pro-rata)
Bonus: Up to £1,200 performance & attendance bonus (pro-rata)
Be the first response when it matters most. At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring operation. When a customer's alarm is triggered, you are the calm, decisive voice that takes control, assessing the situation, protecting people and property, and coordinating the right response. Based at our Newcastle Centre of Excellence, you'll work as part of a highly trained Alarm Receiving Centre team, supporting customers across the UK every day of the year.
What you'll be doing:
- Responding quickly and accurately to alarm activations
- Monitoring alarm signals, reviewing images and assessing incidents
- Contacting emergency services (police, ambulance, fire brigade) when required
- Making fast, confident decisions while following strict security protocols
- Handling inbound customer calls and providing reassurance during incidents
- Making outbound calls to keep customers informed
- Preventing false alarms by advising customers on system use
- Identifying potential technical issues and escalating where needed
What we're looking for:
- You don't need security experience as we provide full training. What matters most is how you handle people and pressure.
- Experience delivering excellent customer service
- Clear, confident communication skills
- Calm and patient approach, even in high-pressure situations
- Strong problem-solving and decision-making ability
- Ability to multitask while maintaining accuracy and quality
- Comfortable following processes and protocols precisely
- Good IT skills and accurate data entry
- A team-focused attitude and willingness to support others
We welcome applicants from backgrounds such as retail, hospitality, call centres, emergency services, NHS 111, or control room environments.
What you'll get in return:
- 29 days annual leave including bank holidays (pro-rata, rising to 31 with service)
- Your birthday off
- Performance & attendance bonus (pro-rata)
- Private healthcare options (BUPA & MediCash)
- PerkBox rewards, discounts and freebies
- Discounted gym and health club memberships
- Onsite coffee shop and canteen
- Employee referral bonuses
- Discounted Verisure alarm systems
- Cycle to Work Scheme
- Ongoing training, development and internal career opportunities
About Verisure:
Verisure is the leading European provider of professionally monitored security systems, protecting over 5.1 million families and businesses across 17 countries. With over 35 years of experience, we're known for innovation, customer focus, and industry-leading response services.
Diversity & Inclusion:
Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need any adjustments during the recruitment process, please let us know.
Important information:
All successful candidates will be required to:
- Complete a DBS check (provided by Verisure)
- Obtain an SIA Licence (UK) and Private Security Authority Licence (IE) fully supported and funded by Verisure
Ready to start a career where every shift makes a difference? Apply today and we'll be in touch. Be you. Be more. Be Verisure.
Locations
Alarm Call Handler (Permanent, Part Time - Evenings) in Newcastle upon Tyne, North East employer: Verisure
Verisure is an exceptional employer, offering a supportive work culture where every Alarm Call Handler plays a vital role in ensuring customer safety. Located in the vibrant Quorum Business Park, Newcastle, employees benefit from competitive salaries, comprehensive training, and numerous perks such as private healthcare options and performance bonuses. With a strong focus on employee growth and a commitment to diversity and inclusion, Verisure provides a rewarding environment for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Alarm Call Handler (Permanent, Part Time - Evenings) in Newcastle upon Tyne, North East
✨Get Involved in Local Security Communities
Join online forums and local meetups related to security services. Engaging in discussions, sharing insights, and networking with professionals can really up your chances of landing a part-time role with companies like Verisure. Look out for local events or workshops that can provide valuable connections!
✨Showcase Your Skills Publicly
Consider volunteering for local events where security services are needed. This not only gives you hands-on experience but also provides a platform to demonstrate your skills to potential employers, including Verisure. Make sure to document your experiences and share them on social media or community pages!
✨Leverage Your Network
Tap into your personal network to let people know you’re on the lookout for part-time opportunities in security services. You’d be surprised how many people might have connections or know someone hiring! Regularly check in with friends or former colleagues working in the field.
✨Apply Directly Through Us
Don’t forget to check our website for part-time openings with Verisure! Applying directly gives you a better chance of being noticed, and it’s a great way to express your interest in the specific roles they have available in security services.
We think you need these skills to ace Alarm Call Handler (Permanent, Part Time - Evenings) in Newcastle upon Tyne, North East
Some tips for your application 🫡
Show Off Your Certifications:In the security services field, having relevant certifications can set you apart from the crowd. If you’ve got certifications like SIA, make sure you include them upfront in your CV. This shows you’re serious and knowledgeable about the industry!
Highlight Your Experience:Whether it’s previous roles in security, surveillance, or even customer service, showcasing relevant experience is key. Make sure to mention specific duties you’ve performed that relate to the job at Verisure. This demonstrates that you know what the role entails and you're ready to jump in.
Tailor Your Cover Letter:For a part-time role like this, it's a good idea to express your motivation for wanting to work at Verisure specifically. Mention how your availability aligns with their needs and what you’re hoping to learn. We love seeing enthusiasm and a willingness to grow!
Add Availability and Flexibility:For part-time positions, your availability can be a deciding factor. In your CV or cover letter, don’t forget to outline when you can work, and if you're open to various shifts. This flexibility can be a big plus for Verisure, showing you’re ready to contribute wherever needed.
How to prepare for a job interview at Verisure
✨Know Your Security Protocols
Familiarise yourself with common security protocols and procedures. Be ready to discuss your understanding of risk assessment, emergency response tactics, and how you would handle specific scenarios. It’s worth brushing up on the latest trends in the security industry too, so you can talk about where you see the field heading.
✨Showcase Relevant Experience
Even if it's part-time, highlight any previous experience in security or related roles. If you’ve done anything from bouncer work to volunteering at events, prepare to share how those experiences have equipped you with the skills required for this role at Verisure.
✨Demonstrate Communication Skills
In security services, clear communication is key. Be prepared to answer questions about how you would interact with the public and work as part of a team. Think of examples where you’ve effectively communicated during tense situations and how that helped resolve issues.
✨Flexible Availability Matters
As this is a part-time role, be clear about your availability. Employers often need flexibility for shifts, especially during peak hours or events. Be upfront about when you can work, and show your willingness to adapt to meet the team's needs.
